Midweight Digital Designer Manchester / Hybrid - 3 days in the office £30k - £38k Design and Branding Agency / Hybrid working / 28 days holiday plus bank holidays / Annual bonus / Regular team socials / Wellness days   The Midweight Digital Designer will be joining an established design and branding agency based in Manchester. Working 3 days a week in the office and 2 from home, they work across a broad spectrum of clients and industries, creating design solutions across digital, print and animation / video.  Reporting into the Design Director, the Midweight Digital Designer will: Collaborate with the studio and developers to deliver cohesive and on-brand digital experiences. Use your skills in animation to enhance storytelling and bring dynamic elements to life in digital projects. Ensure all designs meet high standards of quality and align with the strategic goals of the clients and agency You'll have: Proven experience in web design and animation, with a portfolio showcasing your ability to create engaging digital experiences. Strong understanding of design principles and how they apply to both static and dynamic digital content. Ability to translate client needs and brand identities into innovative design solutions. Excellent communication and collaboration skills, with attention to detail and a passion for creating impactful visual narratives. Create interactive prototypes to illustrate design functionality and user journeys. Required skills: Minimum of 3 years in a similar role Proficiency in Figma Knowledge of white boarding tools such as Miro and Figjam Good understanding of brand and how it can be executed effectively Working knowledge of the Adobe Creative Suite Good level of animation and how it can be used to enhance design and tell stories Additionally it would be beneficial to have experience within basic front end languages, HTML, CSS and JS as well as CMS experience such as WordPress. 

Social Content Creator Todmorden - Split time between clients sites and studio £30,000 - £32,000 Design and Advertising agency / Variety of clients / Established for over 30 years / Bonus scheme / Purpose built studio / Free parking The Social Content Creator will be joining a long established design and advertising agency based in the idyllic town of Todmorden. Located in a purpose built creative studio, this role will split it's time between the agencies studio and being based on site with clients across the country, so an expectation to travel is a must with this role.  The Social Content Creator will be creating content fro a variety of social channels across a wide range of brands and clients, from organic social through to video and social media campaigns, this unique role is ideal for someone who thrives off autonomous work, as well as being client facing. Reporting to the Studio Manager and working closely with the rest of the creative studio, the Social Content Creator will:   - Have an understanding or Organic Social  - Solid Brand Awareness  - Ability to be client facing and integrate onsite with clients and their teams  - Ability to create designs for a variety of social channels and requirements   - Skilled in Photoshop, Illustrator   - Benefit to have experience with After Effects / Premiere pro  - Experience managing clients and relationships as well as own projects / timelines This truly is a unique opportunity for someone who would love to be a mixture of studio and client location work, someone who loves to integrate with different teams and produce thought provoking, creative social solutions.  If this sounds like you, then apply with and up to date CV and examples of previous social projects.

Graphic Designer Todmorden / 5 days onsite £30,000 + bonus   Graphic Designer / Design and Marketing agency / Purpose built studio / Annual bonus structure / highly creative focussed team / free parking / Great team culture   The Graphic Designer will be joining a very established advertising agency with over 30 years in the industry. Working across a range of clients, no 2 days are the same and producing everything from Websites, digital assets and social media through to brochures, branding and retail displays.    The role will be based 5 days a week on site in the Todmorden office in a purpose built creative studio in idyllic surroundings.    Producing eye-catching work, which is inspiring, creative, ambitious, and open-minded. The Graphic Designer will be instrumental in shaping and defining the visual elements of the clients’ brands, products and services, with support from the team of graphics designers, copywriters, and account managers.   Reporting into the Studio Manager, the Graphic Designer will have: In-depth brand experience in a similar role, either agency-side or in-house A sparkling portfolio showcasing a wide range of print and online work Comfort with taking projects from concept through to artwork and digital execution Proficiency as a creative all-rounder, with excellent skills in Adobe Creative Suite A keen eye for detail Strong communication skills and excellent command of the English language A team player, happy to deal with clients and suppliers   Experience: 5 years of graphic design experience (preferred) Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) Good communication skills with clients and colleagues   Bonus skills (not essential but beneficial): Experience in designing for social media Website design Social media management Good photography skills This design and advertising agency is renowned for its work through out it's varied client list. This is a rare and fantastic opportunity to join a highly creative and collaborative team working across a wide range of creative briefs.    If you think this sounds like the ideal role, then apply with an up to date portfolio of work across print and digital and your CV

Head of HR Digital Marketing Agency  Manchester / Hybrid working - 2/3 days week in the office   Head of HR / Digital Marketing agency / Manchester based, hybrid working / 25 days holiday plus bank holidays / Private Health Care / Health Cash Plan / Enhanced Mat and Pat leave   The Head of HR will be joining an international Digital Marketing Agency who provide a range of services to a spectrum if international clients. Reporting into the HR Director, the Head of HR will be responsible for performance of the HR function for a technology focused client group.  The candidate will be a key member of the HR team and be highly visible. They will lead a mixed team of HRBPs, HR Managers and in some instances, office management teams too.    Key responsibilities: Implementing and developing policies and programs across a diverse set of technology clients Ensuring that all policies comply with legal regulations Overseeing all HR functions and staff; mentoring and coaching the HR and office management teams Developing, monitoring and implementing the people strategy, shaping to clients’ requirements Ensuring employee data is reconciled and entirely accurate Ensuring key annual cyclical programs are delivered and developed – examples include goal setting and objective planning, performance management cycles, talent management cycles, compensation planning and execution cycles. Directing change management, organisational development and effective harmonisation post any M&A activity Ensuring all operational elements of HR are seamlessly delivered, examples include payroll, benefit enrolment and recruitment operations. Strategy planning, alignment and execution: Aligning HR strategies with the overall business goals and ensuring they support the company’s objectives. Inputting to and developing the yearly HR agenda across a mix of established and scale up companies Support the development, implementation and management of HR strategies, policies, and practices Partner with subject matter expert teams (Compensation, L&D, Recruitment) to ensure competitive programs that attract and retain top talent while aligning with the company’s financial objectives Developing strategies to improve employee engagement and satisfaction, fostering a positive and inclusive workplace culture Keeps a pulse on recruitment needs and facilitates requirements and able to plan ahead.   Stakeholder engagement: Support leaders with HR strategies Drive collaborative communication across our network of clients and with our partners Maintains employee relations and keeps a pulse on team dynamics Improving relations between employees and management   Advisory: Global Workforce Planning: Managing talent acquisition, retention, and development on a global scale, ensuring the right people are in the right roles at the right times. Lead on a range of projects that clients may need from the HR team Change Management: Leading and supporting organisational change initiatives, ensuring smooth transitions and effective communication across regions. Ensuring adherence to local and international labor laws and regulations, and maintaining HR policies that comply with legal standards.  Using data to inform strategy and problem solving Managing Employee Relations workload to successful conclusion   Management: Managing, coaching, motivating and mentoring members HR team members Risk Mitigation: Identifying and managing HR-related risks, including those related to employment practices, workplace safety, and data privacy. Manage and coordinate the HR staff development plans and performance management Ensures compliance with employment laws and regulations in multiple countries Stays up-to-date with best practices in managing human resources Stay informed of trends and innovative techniques to be competitive and creative with HR practices Create and supports training and development programs and initiatives Create and supports initiatives towards Corporate Social Responsibility Streamlining HR processes and leveraging technology to improve efficiency and data management   Key Competencies: Knowledge and Expertise: Behavior: Serves as the HR expert, with in-depth knowledge of HR best practices and legal compliance. Demonstrates a broad understanding of business goals Outcome: Leads specific HR initiatives by applying expert-level knowledge and aligning HR strategies with both local needs and broader objectives. Problem Solving: Behavior: Addresses and resolves complex, specific HR challenges with innovative and practical solutions. Interprets organizational goals and operational challenges to develop best-in-class HR practices. Outcome: Proactively anticipates HR-related challenges, offering data-driven and tailored solutions that support both immediate site needs and long-term business objectives. Stakeholder Management: Behavior: Builds strong relationships with leadership and employees while providing strategic HR guidance to the local management team. Coaches, advises, and collaborates with key stakeholders to ensure effective HR decision-making. Outcome: Fosters effective communication and collaboration, ensuring alignment with organizational HR strategies and driving engagement at all levels. Scope & Accountability: Behavior: Oversees all HR operations, with broad accountability for the performance and success of HR initiatives. Manages HR functions such as recruitment, performance management, employee relations, and legal compliance. Outcome: Ensures smooth HR operations at the company level, delivering HR services that meet site needs and contribute to the overall success of the business. Planning and Organising: Behavior: Develops and implements specific HR plans that align strategic priorities. Manages resources, policies, and HR-related activities such as workforce planning and employee development. Outcome: Ensures the HR strategy is effectively execute, meeting short- and long-term operational and organizational goals. Leadership: Behavior: Leads the local HR team (if applicable) or provides leadership within the HR function. Directly or indirectly manages staffing decisions, including hiring, training, and development of the HR team. Outcome: Creates a strong HR presence, driving performance and development through effective people management and leadership initiatives. Strategic Thinking: Behavior: Thinks strategically about the company’s HR needs, aligning HR functions. Anticipates future challenges and opportunities within the workforce and broader business environment. Outcome: Contributes to the long-term HR strategy, ensuring the HR function is forward-thinking and able to adapt to evolving business needs. Innovation & Continuous Improvement: Behavior: Drives innovation and fosters a culture of continuous improvement in HR processes and services. Promotes adaptability and manages change initiatives effectively. Outcome: Implements new HR processes and technologies, leading improvements that result in better operational efficiency and higher employee satisfaction. Project Management & Data-Driven Solutions: Behavior: Leads HR projects related to recruitment, employee engagement, compliance, and other site-specific initiatives. Utilizes data and analytics to make informed HR decisions and solve operational challenges. Outcome: Successfully manages HR projects from inception to execution, ensuring projects are completed on time, within budget, and deliver meaningful business outcomes.   This is an active requirement with a view to get the right person in place as soon as they're available. If you feel this sounds like the ideal next step in your career then apply with an up to date CV.    Dave #LI-DO1

Producer / Project Manager Location: Hybrid Cyprus Salary: Dependant on experience   The company   Our client have the single minded belief that in order for their business to be sustainable in the long term, fulfilling community needs will be at the centre of there strategy. As a company that is on a hyper growth trend, They are hiring a new team of community managers to foster there growing online presence in forums.   We are looking for a passionate, motivated, and highly collaborative candidate to add to our Marketing team. Reporting to the Producer Team Lead, the Producer is a creative problem solver with the ability to quickly identify, dissect, and overcome roadblocks. The ideal candidate is able to effortlessly manage competing priorities and to communicate effectively. If you are someone who doesn’t shy away from a good challenge, then we would like to meet with you.   They are current looking for an experienced Producer to work with them in Cyprus.   You will be responsible for proactively managing the planning, road mapping and delivery of marketing projects, while paying close attention to shifting priorities and ensuring process and SLAs are respected. As Producer, you bridge the gap between the marketing strategists and the operational teams, and are able to maintain strong working relationships with key stakeholders.   You will have great leadership qualities and foster an environment   RESPONSIBILITIES   Responsible for managing the planning, road mapping and delivery of marketing projects across multiple brands. Advise and lead on delivery strategies working within the operational framework. Proactively lead the on all delivery aspects. Ensures effective communication across both internal and external teams and stakeholders. Manages shifting priorities and ensures process and SLAs are respected. Proactively flags deliverables at risk for missed deadlines. Identifies conflicts or roadblocks and provides potential solutions. Ensures upcoming events, product releases and other important milestones are added to the team’s calendar, and plans are submitted for approval in a timely manner. Collaborates with the team and other service providers to ensure alignment of projects and resources. Acts as the gatekeeper of the team’s OS in order to protect SLAs and make certain they are respected. Manages JIRA and Confluence processes to ensure stakeholders stay true to their commitments and keep their tickets, roadmaps and milestones updated with required detail. Flags to Head of Marketing when at risk. Coordinates with internal teams to devise, revise, and improve processes, workflows, SLAs, and to support their adoption and adherence. Assists the team with creative problem solving to remove or work-around roadblocks. Monthly and weekly reporting. Other duties and responsibilities as assigned.   REQUIREMENTS   Relevant degree/diploma or a minimum 3-5 years’ experience in a management role, preferably in the marketing or project management space. Foundational understanding of marketing best practices. Able to demonstrate leadership qualities. Passion for creative problem solving is essential. Excellent organizational and time management skills. English verbal and written communications skills are critical. Motivated individual, comfortable with rapid change; ability to multi-task and meet deadlines all while having a strong attention to detail. Client services mentality, flexibility and willingness to collaborate openly with other functions. Must be able to interact effectively across functions and cultures. Must be able to work variable schedule(s) with consideration for multiple time zones and teams in various locations around the world. Must be able to travel internationally.   If you are interested in the vacancy or want to have a confidential chat about the vacancy please do not hesitate in letting me know.

SEO Team Lead Full Time Manchester (Hybrid) Are you an experienced SEO Team Leader, who loves managing but also enjoys staying hands on with on and off page SEO strategy?  If you're a technically minded search marketer / SEO who enjoys the challenge of ranking sites and pages within highly competitive sectors, including entertainments and crypto, this opportunity could be just for you. You'll be working across multiple client brands, managing a team of SEO Specialists, and ensuring all work is geared towards client success.   The Job... Reporting into the SEO Director and working closely with them and 2 other SEO Team Leads, you'll manage a team of 4 people and will be in charge of implementing and overseeing SEO activities to enable their clients to meet customer acquisition targets. You'll work with the SEO Director to define best practices, and monitor adherence to ensure their client's sites are properly optimised for search engine success. You’ll work with multiple client challenges to deliver the SEO initiatives, drive innovative ideas, and define areas of opportunity for customer acquisition optimisation, while partnering with internal business verticals and external partners. You'll be responsible for: - Effectively managing and leading the SEO team, including monitoring, supporting and evaluating performance across the team. - Ensuring their client’s websites are constantly audited and provided with recommendations for improvements with both technical and non-technical opportunities to grow organic traffic. - Leading the roadmap for SEO projects, ensuring you cover all aspects: performance, crawlability, on and off page requirements and keyword planning and targeting. - Working closely with the marketing leaders to ensure content is SEO-optimised including planning, structuring and posting, with a view to delivering maximum page ranking optimisation and traffic delivery. - Coordinating cross-functional input, deliverables, timelines, and communicating properly documented progress and issues relating to marketing programs.   About You... You'll be a high performing SEO leader who will thrive in an environment where priorities can shift quickly and will enjoy the challenge of protecting and growing brand visibility in complex market conditions.   Here's some of the key experience you'll need to demonstrate: - 5+ years of experience in SEO, with significant experience in SEO management roles. - Strong leadership and people management skills. - The ability to influence unpopular decisions while maintaining strong working relationships. You must be able to interact effectively across functions and cultures. - Proven experience in managing large scale SEO programs including link building and the technical management of large, high traffic volume sites. - Experience owning and driving SEO strategies, with demonstrated experience in both On and Off-site SEO and their day-to-day management. - Demonstrable experience in analytics and reporting including GA, search console, and industry standard SEO tools. - Exceptional analytical skills and the ability to report on performance against targets in a clear and understandable manner. - The ability to build deep client and industry knowledge and be able to understand the consequences for SEO when either of these change. - Comfortable with ambiguity and able to change direction quickly when required by client or project needs.   The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment arenas. For a successful SEO Team Leader, you'll have the chance to work within teams and on the types of search marketing projects you won't be able to anywhere else. They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

Senior Analyst - Paid Media Location: London (Hybrid 2 days per week on site)   Our Clients ambition is simple. To combine their global know-how with local insight to help clients turn their business goals into reality. By offering innovation, automation and organizational design. All with a personal touch.   Summary   As a Senior Analyst within the Business Intelligence team you will be responsible for providing insight and analysis into the performance of our client’s marketing strategies, the global digital brands we work with, and ultimately their customers. You will combine your deep expertise in digital marketing analytics with your knowledge of quantitative and statistical methods to ensure that our overall business and marketing strategies become ‘data driven’ and that Managers across different business lines are able to consume insights needed to align to business key performance indicators.   You will be responsible for being the primary thought leader on the performance of paid media campaigns across multiple broadcasts mediums and providers, including websites, apps, affiliates, SEO and much more. You will focus on extracting, organising, and interpreting data to provide insights that help inform strategy and improve campaign results. This role will require strong analytical skills and the ability to communicate complex data in a clear and concise manner.   In addition to being a key delivery analyst, you must also lead the development and maturity of our digital analytics capability. This will be through three main routes; standards (the creation of new analytical approaches for others to follow), teaching (showing others how to become better at digital marketing analytics), and industry best practice (identifying trends & technologies that we should adopt). Further, you will need to lead on the design and execution of new, critical intelligence assets (e.g. a completely new attribution model). Working in a collaborative nature with other business units and stakeholders across the organisation you will combine data sources to provide a comprehensive overview of business performance including financial data, customer data, product data and market research assets.   Key responsibilities include:   Analyse and interpret data from paid media campaigns across multiple platforms and medias. Track and report on key performance indicators (KPIs) including CTR, CPA, ROAS, and conversion rates. Develop regular reports that provide actionable insights into campaign performance and business impact. Identify trends and opportunities for optimization by leveraging data from various ad platforms and analytics tools. Help to visualise customer journeys, assist in optimising conversation rates, and measure effectiveness of creative decisions As a subject matter expert, set the standards on best practice within the BI team and the wider group Distil knowledge to junior analysts to increase effectiveness across the team Assess indirect impact of 360 media campaigns. Collaborate with the paid media and marketing teams to analyse performance, refine strategies, and suggest data-driven improvements. Conduct in-depth analysis of audience behaviour, segmentation, and targeting to optimize campaign performance. Assist in setting up and managing tracking parameters, conversion goals, and custom reports to ensure accurate data collection. Monitor industry trends and platform changes, providing insights on their potential impact on performance and strategy.     Requirements   An analytical mindset. The ability to think logically about complex business problems and how the use of data and analytics can solve these problems Strong previous experience in paid media analysis, particularly as regards to online focused businesses Forward Thinking – Able to build relationships with stakeholders and identify areas where analytics can provide value Business and technology hybrid profile, with priority given to business background and acumen An understanding of BI and/or Data Warehousing concepts and methodologies, and experience using major Business Intelligence tool(s) Confident ability in SQL and Tableau Ability to create and present analyses and reports. As well as utilising expert technical and industry knowledge to advance requests beyond the initial requirements and provide their own opinions and suggestions Strong Communicator – An ability to effectively discuss, translate, and describe technical subjects to a non-technical audience and vice versa. Show the ability to bring other teams around to thinking about how data can help improve their processes Mentorship to ensure high standards are achieved across the team Experience with web analytics tools, Big Query, Campaign Manager data sets and visualisation tools such as Looker studio, Power Bi, Tableau or similar A team player, able to work together with the global BI team to deliver key business objectives.   If you are interested in the vacancy please don't hesitate in applying.    

ASO Manager Cape Town Permanent   We are partnered with a creative Marketing agency in South Africa who implement smart strategies for their clients that result in measurable growth. They are a growing organisation who dig into the detail of the data to help their clients grow their business.  We are looking for an App Store Optimization Manager to join them and play a key role in optimising and improving the visibility and performance of their clients mobile apps in the Apple App and Google Play stores. In this role you will be at the forefront of their ASO strategy and work closely with product, design and marketing teams to drive growth and search visibility. This will include developing ASO strategies including keyword research, app store page optimisation, custom product page and visual asset optimisation as well as working with designers on ASO graphics, icons and other creative assets to ensure they are optimised whilst complying with app store guidelines. This role will involve a lot of research including conducting daily keyword monitoring, staying ahead of market trends, competitor analysis and monitoring and adapting to the latest trends in the app store.     The successful candidate for the ASO Manager role will have: Previous experience in a similar role involving App Store Optimisation including managing search traffic and running A/B tests in ASO Excellent knowledge of marketing metrics and experience of ASO tools such as ASO Mobile, Apptweak, ASODesk, Appfollow, Splitmetrics, etc A strong analytical mindset with knowledge of data tracking, data management and analysis Self-motivated and a proactive thinker Advanced user in MS Excel and Powerpoint   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243. Adam #LI-AL1   Page 1 of 1  

JOB DESCRIPTION Position Title: Senior Security Automation Engineer       Reports to: Security Operations Manager Location: Malaga   Summary: Reporting to the Security Operations Manager as Senior Security Automation Engineer, you will form part of a team of Information Security specialists supporting clients globally. Where you will help define, evolve and operate the security technologies, controls, policies and practices ensuring that they are applied pragmatically to strike a balance between protecting our business and customers, whilst allowing the organisation to get on with doing what it does best. We are looking for someone within the information security field, specifically defensive security activities, who is progressing their career in Security through working in collaboration with a team of IT operations and business specialists in identifying, responding, and efficiently remediating any security related alerts, incidents, or other concerns that may impact the business. As an experienced analyst within Security Operations the SOC Analyst’s key responsibilities include; Consistently deliver, to a high standard, reactive and proactive Security Operations services to the organisation and its clients. Ensuring technical controls, operational practices, processes, personnel, detections, and response capabilities remain relevant and effective in reducing meaningful business risks. Act as the Security Representative in both internal and multi-disciplinary project teams, actively identifying technical and organisational requirements. Contribute to shaping solutions and play a key role in delivering end-to-end project engagement for both local and distributed projects focused on technological transformation, improvement and growth.   You must possess a strong understanding of security operations and incident response processes. Key responsibilities include: The Senior Security Automation Engineer will have full responsibility for the design, engineering, planning and management of the security orchestration and automation process. Key responsibilities include: Providing automation services to the Information Security Team. Including proof of concept, design, deployment, and maintenance of new technologies, developing research and concepts into operations-ready capability, and ensuring that security tools and functions are properly engineered and supported. Identify new security automation use cases capable of making impact and improving our daily security operations Be responsible for the design, deployment, and maintenance of new security automation playbooks Be responsible for expanding the adoption of security automation, through the interconnection of new security products, and the integration of automation into new security operations processes Act as the Security Automation SME within multi-disciplinary project teams To succeed in this role, you must enjoy working hands-on and building innovative security solutions to address the security needs of a rapidly evolving business.   Responsibilities:   Continually assess potential information security risks and contribute to the security roadmap to improve the security posture of the organisation. Provide support to production related incidents and investigations (including the security on-call function if required). Research new security related technologies and advancement, and identify opportunities for continual improvement, providing recommendations for ongoing improvements to the organisation. Drive continual improvement across the Security Operations work activities and wider organizational contribution through process review and adoption of automation capabilities to deliver standardization and efficiencies within the team. Requirements:   Strong technical hands-on experience in SOAR platforms (development, improvement, maintenance of automation playbooks). Extensive experience with SIEM platforms Extensive experience SOC environments In-depth understanding of the design and deployment of other common security technologies, e.g., IDS, Vulnerability Management, Authentication and identity management, WAF, SOAR, MDM etc Experience with designing security solutions at scale for large enterprises or for multi-tenant service providers. Familiarity with industry security configuration standards, such as NIST and CIS. Must be an intelligent, articulate, conscientious individual who can serve as an effective member of the Information Security team and effectively communicate technical concepts to technical and non-technical audiences. Ability to manage multiple concurrent tasks or activities, and effectively make judgments in prioritizing and time allocation in a high-pressure environment. Ability to manage technical and procedural transformation and adapt to a rapidly changing environment. Highly self-motivated and directing, able to harness diverse skills or experiences and enjoy a strong sense of team spirit. Ability to work and communicate effectively in a global, multi-office, environment and willing to travel to overseas offices, as required. Excellent verbal communication and documentation/technical writing skills in English. Non-essential but desirable: Degree in Computer Science or equivalent working experience preferred Security accreditation (such as CISSP-ISSEP, CISSP-ISSAP, or CCSP) Vendor Based Accreditations or Training

Mobile Proposition Manager Cape Town Permanent We are partnered with a creative Marketing agency in South Africa who implement smart strategies for their clients that result in measurable growth. They are a growing organisation who dig into the detail of data to help their clients grow their business.  We are looking for a Product Manager to join them focused on mobile propositions where you will spearhead the management of their clients brand expansion into mobile channels.   This will include overseeing product road mapping, development, execution with the goal being to develop and launch mobile apps to help grow their clients product portfolio. As Marketing Proposition Manager you will conduct market and competitor research and work with teams such as BI and marketing to gain a deep understanding of the market and creating innovative solutions. You will then develop FRPs (request for proposals) that detail product specifications, user stories and concept documents that include technical specifications and content requirements.  As the proposal progresses you will ensure it is compliance with App Store / Google Play store guidelines, perform internal QA of apps, implement data tagging and tracking for effective conversion tracking and define an track KPI’s, usage analytics and user feedback.   The successful candidate for the Mobile Proposition Manager role will have: Previous experience in Product Management and driving growth for mobile applications Deep knowledge of mobile apps and web based products including Apple app store and Google play store Strong understanding of API’s, SDK integrations, data tracking systems and platform-specific compliance constrains An inquisitive nature and a creative approach Highly skilled in creating reports and presentations   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on +44 7425 559 243. Adam #LI-AL1 Page 1 of 1  

Creative Digital Systems Manager Cape Town, South Africa Digital Marketing Agency   Creative Digital Systems Manager / Growing team / Digital Marketing Agency / International Clients   The Creative Digital Systems Manager is a multi-faceted, creative professional with a background in a digital production environment, the will possess a strong aptitude for digital standards and planning and efficiency. Your primary focus will be to building and maintaining a library of brands assets, elements and templates within the Digital Asset Management system as well as Set up and Manage a Figma environment for creative services and partnered teams. Your mission is to ensure that the creative team is equipped with an up-to-date library of digital assets and ensuring that visual standards are upheld for all brands by building and maintaining templates in all digital systems. You’ll take a hands-on approach by archiving branded assets of client brands.   Responsibilities: Bynder, Digital Asset Management (DAM) Implementation: Lead the deployment of a DAM system tailored to the agencies operational needs. Develop and metadata standards, taxonomy, and governance protocols to ensure efficient asset organisation and retrieval. Provide training and support to team members on DAM functionalities and best practices. Figma Integration: Incorporate Figma into the agencies design and development workflows. Establish design guidelines, component libraries, and best practices to enhance collaboration and scalability. Offer training sessions to ensure the team maximizes Figma's capabilities. Innovation: Stay abreast of emerging technological trends in creative production and studio management. Manage all AI tools and catalogue all branded prompts. Education and documentation: Ensure the creative team is equipped with up to date knowledge and training in emerging technologies and updates to department tools. Catalogue all processes and guides for department tools.   Requirements: 5+ years working in an agency, in-house studio or similar role / environment with a background in operations, production or Design. Proven experience in successfully managing and maintaining digital asset management systems. Expert knowledge of Figma and the Adobe creative suite. Must poses a strong sense of urgency, commitment to quality and the ability to consistently think at a strategic level to maximize efficiencies. University/College diploma/ degree in a related field. Excellent English communication skills with the ability to clearly communicate ideas, concepts and challenges. Positive, high energy, and motivated to learn and transfer knowledge. Ability to excel in a fast-paced team environment. Possess maximum attention to detail and have the ability to succeed in a fast-paced creative environment.   This newly formed agency is in growth mode, this role will be pivotal in how it's creative team functions from day to day and integral to the development of it's processes. If you're an autonomous, creative minded and process driven person, this role could be ideal for you.  Dave #LI-DO1

Digital Illustrator Cape Town, South Africa Digital Marketing Agency   Digital Marketing Agency / New growing team and business / Hybrid working / International clients    The Digital Illustrator will be joining a new and growing Digital Marketing Agency based in Cape town, South Africa. Illustrating characters and scenery the Digital Illustrator will work with a team of creatives to produce work for a range of international clients. Creative digital illustrations across both 2D and 3D as well as working on more deign focussed projects for a range of digital assets.    Responsibilities: Take ownership of projects and be responsible for the concepts, execution, and production of all campaign work assigned to your portfolio. Handle a full range of concurrent design projects across digital banners, video, and motion media. Analyze all briefs – deliver concepts/designs that meet the communication objective on a business level and design excellence on a creative level. Place a particular emphasis on conversion-based design across all formats. Actively partake in conversations surrounding the needs of the client and contribute to strategy through the lens of design and storytelling. Collaborate cross-functionally with internal teams and external partners to deliver compelling multimedia content. Basic skills in video production and motion graphics a plus.   Requirements: Advanced knowledge of the Adobe Creative Suite, with a strong emphasis on Photoshop, Illustrator, After Effects, Premiere Pro, and XD. Experience in video production, including editing, motion graphics, sound, and storytelling for digital platforms. Familiarity and hands-on experience with AI-powered creative tools (e.g., Adobe Firefly, Runway, Midjourney, DALL·E, Synthesia, etc.). Must possess a strong sense of urgency, commitment to quality, and the ability to consistently think at a strategic level to maximize the conversion level of digital and multimedia assets. Previous experience in an ad agency, design studio, or similar fast-paced creative environment. University/College diploma or degree in Fine Art, Graphic Design, Multimedia Production, or a related creative field. Excellent English communication skills with the ability to clearly communicate ideas, concepts, and challenges. Positive, high energy, and motivated to learn and push boundaries. Deep understanding of the current competitive marketplace, design/media trends, and the ability to apply this knowledge to strong creative solutions. Maximum attention to detail and ability to thrive in a fast-paced creative environment.   If this sounds like your ideal role then apply with an up to date CV and portfolio.   Dave #LI-DO1

Traffic Coordinator Full time Hybrid Capetown (2 - 3 days onsite) 3 days remote   Our client is a marketing agency that believe good marketing should do more than just look good in a presentation. It should bring customers. Grow the business. And prove its worth through results you can see. That's what drives them every day as they help businesses around the world succeed.   They are now looking for a traffic coordinator to add to the team in Captetown as the operations continue to grow in South Africa.   Position summary:   The Traffic Coordinator is the central force behind the seamless coordination of people, projects, and timelines across the creative department. This role is responsible for managing incoming briefs, allocating resources, tracking workflow, and ensuring that creative and production teams are working efficiently and collaboratively to meet deadlines.   The ideal candidate is a strategic thinker, expert multitasker, and master of prioritization. They understand both the creative process and business demands, and can balance the needs of copywriters, designers, and stakeholders across multiple fast-paced projects. Familiarity with agency operations, design/copy workflows, and cross-functional team dynamics is key.   Responsibilities:   Manage and prioritize the flow of all incoming creative briefs and requests, ensuring clarity and completeness. Allocate resources across departments (designers, copywriters, freelancers) based on availability, skillsets, and project needs. Track team workload and project timelines to identify risks, capacity issues, or under/overutilization, and proactively resolve them. Work closely with Stakeholders, Producers & the creative team to balance resourcing needs with project scope and schedules. Maintain an up-to-date tracker of all active and upcoming projects. Maintain a real-time traffic and resourcing dashboard; adjust assignments as needed. Facilitate weekly resource and traffic meetings to align departments on priorities, deadlines, and staffing needs. Attend status meetings when necessary to stay informed on projects and shift resources accordingly. Coordinate freelance hiring with Ops and HR, including seat locations, onboarding, IT setup, and client/process orientation. Support recruitment by identifying freelance and vendor partners aligned with project needs. Track out-of-office calendars and flag conflicts or coverage issues to managers and PMs. Analyse team hours against project budgets to help inform resourcing and staffing decisions. Support agency-wide initiatives such as internal culture projects, awards submissions, and cross-functional planning. Assist in the development and enforcement of agency processes and workflows, including financial and operational policies. Collaborate on process improvements to optimize brief intake, creative reviews, and delivery pipelines.     Requirements:   4–6 years of experience in a traffic, resourcing, or a creative operations role within a marketing, creative, or agency environment. Deep understanding of design and copy workflows—how creative work is made and moves through the pipeline. Proven ability to juggle & track multiple projects and priorities under tight deadlines. Experienced working with project management systems (e.g., Jira, Celoxis, Monday.com, Workfront). Strong communication and interpersonal skills—able to collaborate with creatives, strategists, and stakeholders. Familiarity with creative tools such as Adobe Creative Suite, Figma, or similar is a plus. Highly organized, adaptable, and solutions-focused with a sharp eye for detail. Comfortable in a fast-paced, agile, and feedback-heavy environment.   If you are interested in the vacancy or want a confidential chat about the vacancy please do not hesitate in applying.

Operations Coordinator Full time Hybrid Capetown (2 - 3 days onsite) 3 days remote   Our client is a marketing agency that believe good marketing should do more than just look good in a presentation. It should bring customers. Grow the business. And prove its worth through results you can see. That's what drives them every day as they help businesses around the world succeed.   They are now looking for a operations coordinator to add to the team in Captetown as the operations continue to grow in South Africa   Position summary:   The Operations Coordinator supports the department by managing logistical, administrative, and process-driven tasks to ensure smooth day-to-day operations within a business or creative team. They contribute to strategic initiatives, optimize internal workflows, coordinate cross-functional efforts, and ensure compliance with organizational policies.   Acting as a key point of contact for internal stakeholders, this role helps drive performance improvements, resource planning, and process execution in alignment with organizational goals. The ideal candidate is highly organized, detail-oriented, and capable of independently managing multiple priorities. A background in operations management, cross-functional coordination, and business process optimization is essential.   Responsibilities   Coordinate daily operational functions across departments to ensure timely execution and issue resolution. Develop and maintain process documentation, workflows, and SOPs to enhance consistency and efficiency. Monitor project timelines, deliverables, and performance metrics, addressing potential delays proactively. Liaise with vendors, suppliers, and service providers to ensure quality and timely delivery of services. Serve as a communication hub between the operations team and departments such as HR, Finance, Creative, and Marketing. Facilitate meetings, document action points, and ensure stakeholder follow-up and accountability. Prepare reports, dashboards, and presentations for senior leadership. Analyze operational data to support strategic decisions and continuous improvement. Ensure compliance with company policies, quality standards, and data protection requirements. Coordinate internal and external resource planning to optimize team productivity. Track team capacity and utilization metrics to inform staffing and planning decisions. Support onboarding and training initiatives related to tools, workflows, and operations systems.   Knowledge & skills requirements   Bachelor’s degree in Business Administration, Operations Management, or a related field. 5–7 years of experience in marketing/creative operations, project management, or production. Strong organizational and time management skills; able to balance competing priorities effectively. Proven ability to streamline and improve operational workflows and processes. Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) Analytical mindset with a strong attention to detail and a problem-solving approach.   If you are interested in the vacancy or want a confidential chat please do not hesitate in applying.    

  Business Systems Analyst San Jose (Hybrid 3 days a week in office)   We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for a Business Systems Analyst to join their growing team.   The Business Systems Analyst within our Strategic Initiatives Implementation Team will not only play a crucial role in gathering requirements and designing solutions but will also take a hands-on approach throughout the implementation process.   You will actively participate in the implementation, configuration, validation, testing, and course corrections, ensuring that the solutions meet business needs and deliver value to stakeholders. Your proactive involvement will be instrumental in driving successful outcomes and overcoming challenges along the way. This position requires a strong understanding of business processes, excellent analytical skills, and the ability to effectively communicate with both technical and non-technical stakeholders.   Key Responsibilities:   Collaborate closely with stakeholders to gather and analyze business requirements for new initiatives and system enhancements. Utilize analytical skills to ensure a thorough understanding of user needs and objectives. Conduct interviews, workshops, and meetings with stakeholders to understand their needs, pain points, and objectives. Analyze and document business processes, workflows, and data flows to identify opportunities for automation and improvement. Translate business requirements into actionable system specifications, including user stories, process flows, and data models. Work with technical teams to design solutions that align with business objectives and technical constraints. Work closely within the Strategic Initiatives Implementation team and other stakeholders to ensure that technical solutions meet business needs and requirements. Take a hands-on approach throughout the implementation process, actively participating in validation, testing and course corrections. Engage with stakeholders to validate assumptions, verify functionality and address issues in real-time Perform impact analysis and risk assessment to identify potential issues and dependencies related to proposed changes or enhancements. Assist in the evaluation and selection of technology solutions, tools, and platforms. In collaboration with UAT teams, develop test plans, test cases, and test scripts to validate system functionality and ensure alignment with business requirements. Conduct testing activities, identify defects, and facilitate resolution with cross-functional teams. Monitor and track project progress, milestones, and deliverables, and communicate updates to stakeholders as needed.   Qualifications: Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field. 2+ years of experience as a business systems analyst or similar role, preferably in software development or IT projects. Strong understanding of business processes, workflows, and data analysis techniques. Excellent analytical and problem-solving skills, with the ability to think critically and logically. Experience gathering and documenting business requirements, functional specifications, and use cases. Strong communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders. Experience working in Agile or Scrum environments is a plus. Knowledge of chatbot technologies, ETL integration tools, SQL databases, programming languages, or software development methodologies is desirable. Certification in business analysis (e.g., CBAP, CCBA) is a plus.   This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you apply today with an English version of your CV!    

3D Designer / Artist Cape Town, South Africa Digital Marketing Agency / Hybrid working / International clients / Growing team and agency   The 3D Designer / Artist will be joining a new and emerging Digital Marketing Agency based in Cape Town, South Africa. Working across a range of international brands and clients, you'll be part of a group of innovative and forward thinking creatives and marketeers. You'll have the chance to help produce some new and exciting work and in tandum with teams in other locations across the Globe.  As the 3D Designer / Artist you will be take an active role in the development of concepts and the creation of digital assets, characters, objects and scenes. The ideal candidate will be multi-talented—proficient in industry leading 3D modeling tools and emerging AI tools—and bring a high level of creativity, versatility, and strategic thinking to this growing creative team.    Key Responsibilities: Lead the creation of 3D characters and environments for use in digital ads, social content, web visuals, and more. Interpret creative briefs and contribute to early concept development with visual storytelling and artistic insight. Model, texture, light, and render 3D assets with high visual fidelity and adaptability across formats. Collaborate closely with internal creatives to ensure assets support the campaign’s strategy and messaging. Stay on top of 3D design trends and emerging AI tools that can enhance or accelerate the creative process. Manage multiple projects at once, ensuring consistency, quality, and on-time delivery. Take ownership of projects and be responsible for the concepts, execution, and production of all campaign work assigned to your portfolio. Collaborate cross-functionally with internal teams and external partners to deliver compelling multimedia content. Basic skills in video production and motion graphics a plus. Requirements: Experience using a variety of 3D software such as 3DS Max, Blender, Maya, Sketchup, ZBrush, or others. Please include a list of tools and platforms you’ve worked with in your application. Good working knowledge of AI-powered creative tools (e.g., generative AI for 3D modeling, texturing, rigging, or animation) is a strong plus. Experience in video production, including editing, motion graphics, sound, and storytelling for digital platforms a plus. Must possess a strong sense of urgency, commitment to quality, and the ability to consistently think at a strategic level to maximize the conversion level of digital and multimedia assets. Previous experience in an ad agency, design studio, or similar fast-paced creative environment. University/College diploma or degree in Fine Art, 3D, Graphic Design, Multimedia Production, or a related creative field. Excellent English communication skills with the ability to clearly communicate ideas, concepts, and challenges. Positive, high energy, and motivated to learn and push boundaries. Deep understanding of the current competitive marketplace, design/media trends, and the ability to apply this knowledge to strong creative solutions.   If this sounds like the ideal role for you, then apply with an up to date Portfolio and CV showcasing your skills across 3D and Design.  Dave #LI-DO1

  UI/UX Designer Halifax, Nova Scotia Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. You will take an active role in the development creation of the user interfaces and experiences with a focus on customer conversion. The ideal candidate will be passionate about their craft, possess a strong business acumen and be ready to learn and grow with the team. You will work alongside a copywriter under the supervision of the creative manager to deliver creative, innovative and best practice solutions that will resonate with the target audience of the client.   Responsibilities Take ownership of projects and be responsible for the concepts and execution of all design work assigned to your portfolio. Handle a full range of concurrent design projects across various brands, deadlines and teams. Collaborate with development teams to ensure proper implementation and best practices are followed. Analyze all briefs – deliver wireframes and designs that meet the conversion and experience objectives. Place a particular emphasis on conversion-based design. Actively partake in conversations surrounding the needs of the client. Actively contribute to enhancing the customer experience through building journeys and the strategic messaging that accompanies them as well as applying and recommending best practice user interface designs.   Qualifications 5+ years experience working within an agency, in-house studio or other comparable work environment. Advanced knowledge of Adobe creative Suite with an emphasis on Photoshop, Illustrator and XD. Must poses a strong sense of urgency, commitment to quality and the ability to consistently think strategically to maximize the conversion of the client’s communications. University/College diploma/ degree in Fine Art/graphic design/web & software development/creative. Excellent English communication skills with the ability to clearly communicate ideas, concepts and challenges. Positive, curious, high energy, and motivated to learn. Have an in-depth understanding of the current competitive marketplace, design industry trends and the capacity for using this knowledge to develop strong creative solutions.   This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.          

CRO Manager / Conversion Rate Optimisation Manager Full Time Manchester (Hybrid) Are you a self-motivated CRO Manager, with strong performance marketing skills, a creative eye and a customer centric approach? In this role you'll lead the discussions around the design, implementation & evaluation of activities that increase conversions of new and existing customers. You'll be focused on maximising the commercial returns for the business, by briefing internal resource such as UX/UI, Engineers/Devs, Digital Marketers, SEO and more.  You'll thrive on being a true subject matter expert for all things conversion rate optimisation. The Job... As Conversion Rate Optimisation Manager (CRO Manager), you'll play a key role in the Marketing team. As someone who knows how to engage incoming prospects and existing customers and uses performance data to design new solutions that drive conversion lift, you'll be a natural experimenter.    It’s a full-time role, with flexible hours. You'll be in the modern, newly renovated, Manchester office 2 days a week, with the rest of your work conducted remotely. You'll be responsible for: - Owning specific KPIs within defined areas of influence in the conversion funnel. - Working closely with other teams to ensure that the first purchase customers experience is optimised for conversion performance.   - Leading the strategy and then the design, implementation and measurement of the brand’s acquisition conversion optimisation roadmap and activities.   - Identifying and analysing conversion metrics & KPIs from high value and/or high volume sources and providing the conversion journeys that allow them to realise maximum contributions to business outcomes. - Diving deep into conversion performance to generate recommendations and driving A/B & multivariate testing, new landing page builds, new conversion journeys, and unique digital engagement experiences.   - Aspiring to attain the highest level of optimisation agility and velocity possible whilst focusing on both marketing & commercial outcomes. - Mastering how the brand communicates with prospects (targeting & personalisation) to deliver the best content, journeys, and experiences to increase conversions.  - Working closely with other marketing teams (Affiliates, SEO, traditional media, digital media, social media, and referrals), staying abreast of all distribution efforts that drive awareness and generate traffic and collectively ensuring the brand is meeting or exceeding new customers acquisition targets.  - Following cohorts through first purchase, and into lifecycle monitoring customer behaviours and KPIs, providing recommendations to other marketing teams and business units to shape current and future marketing mix.  - Planning your activities thoroughly and forecasting how these efforts will impact business outcomes.   - Delivering executive-level reports that convey complex analytical findings in a concise manner. - Documenting key learnings, big wins, and misses, in company wiki and jira spaces to grow the businesses intellectual property.    About You... As the CRO Manager / Conversion Rate Optimisation Manager you’ll be joining a dynamic and growing digital marketing agency with an exciting international client base across the entertainment sector. With a focus on growth and people, the agency upholds a culture of humility, ownership, ambition and collaboration. Here's some of the key experience you'll need to demonstrate: - 5+ years of digital marketing experience in a performance focussed role.  - Successful track record of ideating, implementing and scaling CRO (Conversion Rate Optimisation) programs.  - Strong customer centric approach to optimisation, leveraging your added experience or understanding of UX, UI and digital design for conversion best practices.   - Experience with industry leading optimisation tools such as, or similar to: Optimizely, Google Optimize, Omniconvert, Unbounce etc.  - Ability to manipulate performance data independently, interpret, then present that data in engaging and meaningful ways.  - Ability to manage and prioritise multiple projects simultaneously within a complex organisation.  - Excellent negotiation and relationship building skills. - The ability and willingness to be able to travel internationally on occasion. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment sector, and for an analytical and strategically-minded Conversion Rate Optimisation Specialist, this represents a great opportunity to think outside of the box and get involved in the types of CRO projects you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services   Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

SOC Analyst Malaga Permanent €39,000 - €44,000 p/a   The Background We are partnered with an innovative IT solutions provider based in Spain but working with clients on a global scale. Following a recent promotion they are looking for a new SOC Analyst to join their team of 6 Analysts. Reporting into the SOC Team Leader you will form part of  a team of Information Security Specialists in a role that will combine handling incidents and improving tools. This will combine delivering reactive and proactive Security Operations services that remain effective and relevant in reducing business risk. You will utilise IDS, SIEM, EDR and other cyber-security tools and technologies as well as perform analysis during incident response activities to help improve the Security operations and help the business in being better protected from future attacks. Please note this role will be part of a team that works on a 4 on 4 off  rotation and will be part of an on call rota (approximately 1 week every 8 weeks).   The successful SOC Analyst will have… Previous experience in a similar SOC Analyst position Demonstratable technical knowledge in SIEM and SOAR Technologies, Web Application Firewalls and EDR / XDR Understanding of IDS, SIEM, anti-malware and cyber-security technologies as well as network traffic analysis techniques and networking principles Strong experience in Incident response Excellent communication skills with fluency in English and Spanish   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on +44 7425 559 243. Adam #LI-AL1

Social Media Specialist Full Time Manchester (Hybrid) Are you a Social Media Specialist with experience of strategising and managing social campaigns within the entertainment sector? Do you like the idea of working with fun and interesting subject matters, including some of the leading sports teams, sports personalities, and celebrity entertainment superstars, globally? You'll have a proven track record of identifying social media marketing opportunities and can, from idea to action, lead campaign development and execution by social touchpoint. If you're a creative thinker, with great experience of creating, managing, and executing social strategies, this could be a great role to help you maximise your talents. The Job... Reporting to the Social Media Team Leader, you'll be responsible for growing international social media accounts, using your strong experience of social marketing principals. It’s a full-time role, with flexible hours, and on occasion, there might be some evening or weekend work too, if any social media emergencies arise. You'll be working in a hybrid pattern, generally 2 days a week in the modern Manchester office, 3 days a week from home. There may also be occasional travel overseas with this role, depending on business requirements. You'll be responsible for: - Creating, managing, and executing social strategies, guiding overall brand initiatives within your campaigns, across the most appropriate social channels. - Working closely with external agencies and in-house creative teams to ensure the creation, curation, development, and management of your planned campaigns is properly implemented. - Overseeing the engagement and deployment of influencer marketing strategies, to expand user base and create excitement. - Maintaining up-to-date social analytics and consistent reporting, with continuous optimisation towards key audiences and objectives. - Continued monitoring of the competition and undertaking competitive analysis. - Monthly, quarterly, and annual planning and approval of social calendars, adhering to client tone of voice, whilst developing thematic stories and reporting on these activities. - Keeping up to speed with entertainment industry trends, insights, topics, and best practices. - Working closely with other social media specialists in the business and sharing best practices, whilst also collaborating with content and SEO teams to achieve a unified distribution of content and link building opportunities on social media. About You... The Social Media Specialist that takes on this exciting challenge will understand that different social platforms have very different user behaviours. You'll be an expert at defining the right strategy for the right channel to maximise the growth of user volume and engagement. This is very much a strategy and management/coordination role, where you'll be guiding your agency partners and in-house creative talent through the execution of your cleverly devised plans. Here's some of the key experience you'll need to demonstrate: - 4+ years working a robust social media strategy role within a medium to large scale marketing organisation.  - A strong understanding of all social media platforms including Facebook, Twitter, Instagram, TikTok, Snapchat, YouTube, and Pinterest, is a must. - Experience of expanding online communities across other platforms such as Reddit, Discord, and Telegram, for example. - Experience of managing resources including budgets and personnel. In addition to social strategy, a large part of this role is coordinating a complex network of talent to achieve the campaign results you intend to reap. - Clear track record of building and growing brands via social media. - The ability to integrate different social channels and media types, to get the most out of the content created for the audience it reaches. - Excellent time management skills and the ability to run and prioritise multiple projects at once. - A background in entertainment and/or sports knowledge from a social media growth point of view. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment sector, and for a creative and opportunistic-minded Social Media Specialist, this represents a great opportunity to think outside of the box and get involved in the types of campaigns you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

  Content Specialist Digital Marketing Agency Manchester based with regular travel to Cyrpus - 1 week per month Content Specialist / Digital Marketing Agency / International clients / Regular travel to Cyprus 1 week per month / 25 days holiday per year plus bank holidays / Flexible working / Private health care / Enhanced maternity and paternity packages / Access to discount and reward portals The Content Marketing Specialist will be responsible for 3 brands new to the agency, with a focus on growth you will be looking at multiple directions for these brands working across a number of attributes and collaborating with a number of teams. This International Digital Marketing Agency has enjoyed a fair amount of growth recently and as a result is developing it's offering across a number of areas of the business.  Reporting into the Social Media Team Lead, the Content Specialist will:  Assist teams and stakeholders in ensuring the execution of brand strategies. Executing the brand content marketing strategies across the customer lifetime journey. Collaborating with agencies to produce high quality content and creative assets. Writing, editing and/or refining digital copy. Delivering strong, engaging content to clients. Planning content calendars with agencies. Revising and optimising dated content using information gathered in SEO research. Analysing web metrics for overall success of different content and developing plans to optimise them. Creating content distribution network with other marketing verticals. Performing audits on site usability, usefulness, content, and branding from a user POV Publishing digital content through a CMS. Ensure content has a consistent tone of voice, visual communication style, and brand adherence across all touch points – working continuously within existing and expanding brand guidelines. Requirements: Strong knowledge of the latest content marketing trends Experience with content writing and ad copy writing Knowledge of SEO fundamentals, adhering to the latest Google algorithms Familiarity with how to distribute content through social media Video content ideation and execution Experience managing vendors Detailed reporting skills to demonstrate content ROI Ability to work within and groups as well as autonomously Experience managing budgeting   This role would suit someone who'd looking to make an impact not only on their career but the development and growth of the clients / brands. It will require regular travel to Cyprus, 1 week per month for the foreseeable future to help drive the growth strategy for these newly acquired clients.  This will be a non-negotiable and therefore should be taken into consideration when applying for this role. The rest of the time you'll split your time between their incredible Manchester offices and working from home.  If this sounds like the ideal opportunity and you'd relish the challenge.  Dave #LI-DO1      

Desktop Support Specialist Halifax, Nova Scotia We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. They are actively seeking a detail-oriented Desktop Engineer to join their dynamic IT team. As a Desktop Engineer, you will play a pivotal role in ensuring the smooth operation of our desktop infrastructure. Collaborating with various teams, you'll deliver top-notch technical support and maintain an efficient desktop environment. This on-site role requires coverage five days a week, with occasional flexibility for planned support outside regular hours. Their team is known for its customer-centric approach, strong technical expertise, and exceptional problem-solving skills.   Responsibilities   Customer Service Provide exceptional customer service by ensuring a positive experience for end users Communicate effectively, empathetically, and professionally in resolving incidents and requests Desktop Support Provide customer focused support for desktop-related issues, both on-site and remote. Respond promptly to customer inquiries, troubleshoot technical problems, and minimize downtime. Desktop Infrastructure Management Install, configure, and maintain desktop operating systems and applications. Collaborate with the IT team for standardized deployments and security measures. Hardware and Peripheral Management Manage desktop hardware inventory, installations, upgrades, and repairs. Coordinate with vendors for hardware-related issues and warranty matters. User Training and Documentation Develop training materials and conduct sessions to enhance end-users' technical skills. Create and maintain documentation for self-service and issue resolution. Incident, Service Request, and Problem Management Record and track incidents and service requests, ensuring timely resolution and adherence to SLAs. Conduct root cause analysis and implement preventive measures for recurring issues. Office Ownership Perform regular checks for office hardware usability, stability, and uniformity. Manage server rooms, respond to alerts, and assist with server commissioning and decommissioning. Collaboration and Communication Work closely with cross-functional teams to resolve complex technical issues. Provide clear and concise communication to end-users on ongoing support activities. Continuous Improvement & Documentation Contribute to the development of internal tools, processes, and documentation to streamline and standardize workflows. Stay current with industry trends, emerging web technologies, and best practices in digital marketing and design. Provide feedback and suggestions to the team lead and management on how to enhance and evolve our MarkOps capabilities.   Qualifications 2 – 3 years proven experience as a Desktop Engineer or in a similar technical support role. Proven experience in supporting Windows, macOS and Linux operating systems. Strong knowledge of desktop hardware, software applications, and peripherals. Familiarity with desktop management tools, e.g., SCCM/MDT and MDM (Airwatch, Intune, Jamf). Knowledge of scripting languages (PowerShell, Bash) for automation. Understanding of network protocols, TCP/IP, DNS, DHCP, and Active Directory. Experience with virtual desktop infrastructure (VDI) and remote desktop solutions. Solid understanding of ITIL principles and best practices. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. A strong sense of responsibility and initiative and an ability to complete tasks accurately. Ability to work in a team environment and independently. Capacity to work in a fast-paced environment. Excellent verbal and written communication skills with high interpersonal skills and customer orientation. IT certifications, such as CompTIA A+, MCDST, or similar, are desirable. Some physical lifting required.   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.              

HR Manager Malaga (hybrid) Permanent €45,000 - €55,000 p/a   The Background We are partnered with a world class IT services provider based in Spain but with a global presence who are looking for an experienced HR Manager to join them. As HR Manager you will be involved with day-to-day HR operations including rolling out HR policies and programs whilst ensuring their compliance with legal regulations, implementing the people strategy, business partnering with managers and payroll. As well as the operational duties you will work on larger HR projects such as annual engagement surveys and the implementation of new HR tools. The client offers an excellent benefits package that includes health insurance, professional development budget and corporate pension contribution amongst other things. Please note that due to working with clients globally, this role does require someone to be a fluent communicator in both Spanish and English.   You… To be a successful HR Manager you will have… Previous experience in a similar HR role at Manager or Business Partner level Deep understanding of Spanish Employment Law and HR practices Fluent in both English and Spanish Excellent leadership skills and highly organised   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on +44 7425 559 243. Adam #LI-AL1

  HRIS Analyst London Permanent £34,000 - £37,000 p/a   The Role We are looking for a HRIS Analyst to join a boutique consultancy with a global presence who are specialists in strategic, HR, financial and procurement consulting. Their HRIS team are growing and we are looking for a HRIS Analyst to join them to support the teams Specialists. In this role you will work as part of the team to configure, maintain and enhance the clients HRIS system – SAP SuccessFactors. You will focus on level 1 support activities which includes user access and password management, troubleshooting system errors, managing the team inbox and answering or escalating queries and supporting with system enhancements. As part of the role you will create and maintain training materials and user guides as well as delivering training to clients in both a one to one and group setting. This is an exciting time for someone with some experience and a keen interest in HRIS to join a growing team where you can learn from certified SuccessFactors specialists and develop your skill set.   The Successful candidate will have… Previous experience in a similar role involving HRIS systems Experienced and knowledge of SAP SuccessFactors with exposure to different modules such as EC, LMS and Performance & Goals Excellent team working and communication skills Proficient in MS Visio and MS Excel   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243. Adam #LI-AL1

Technical SEO Specialist Lithuania - Vilnius   Technical SEO Specialist / Digital Marketing Agency / Flexible working / International clients / Modern Offices in Vilnius   The Technical SEO Specialist will be joining a team who manage a portfolio of international brands and clients. They will be responsible for maintaining and enhancing the complex SEO architecture that includes Angular.js-based main sites with prereder.io implementation and a network of Wordpress brand protection sites across multiple markets.   Reporting into the SEO Team lead based in Manchester, UK, the Technical SEO Specialist will: Manage prerender.io configuration and cache for Angular.js-based sites Maintain and expand a network of brand protection WordPress sites across multiple regions Monitor and respond to regional ISP blocks through sophisticated redirection strategies Implement technical SEO optimisations across both main sites and brand protection sites Coordinate with in-house developers and WordPress specialists for site modifications Execute link building strategies with in-house team and external agencies Optimise content for both branded and non-branded search visibility Monitor brand rankings across multiple regions using specialised tools Collaborate with cross-functional teams (developers, content, social media and marketing) via Jira ticketing systems Implement schema markup and technical SEO improvements via custom CMS Track and report on SEO performance across multiple regions and brands. GA, GSC, Matomo analytics and tracking systems. Identify and respond to affiliate competitors targeting brand terms   Experience Required: 5+ years of technical SEO experience, preferably with JavaScript-heavy applications Hands-on experience with prerender.io or similar server-side rendering solutions for SEO Strong understanding of WordPress site optimisation and security Experience managing multi-domain SEO strategies and brand protection campaigns Technical SEO expertise, including schema implementation, rendering optimisation, and JavaScript SEO Proficiency with redirect mechanisms Experience with CDN configuration beneficial Working knowledge of HTML, CSS, and basic JavaScript Analytical approach with experience using rank tracking and monitoring tools Excellent verbal and written English skills and communication   This role would suit someone who relishes the technical side of SEO, understanding how to build small sites in Wordpress as well as being able to manage ISP blocks rapidly. This role isn’t a junior position, it requires a solid level of SEO expertise and experience. If this sounds like an ideal role for you, in a growing Digital Marketing Agency in Vilnius, then apply with an unto date CV.   Dave #LI-DO1    

Fraud Analyst Permanent Position Salary 32k - 35k Hybrid - Malta - Spinola Bay   Our Client is a Maltese B2B provider of sports betting content and management. From events and player analytics to odds compiling and game modelling, They offer a diverse array of services.   Versatility is the name of the game with them. Their carefully selected team of highly qualified technology experts support clients'​ success by providing technical analysis, tailored strategies and solutions, as well as providing exciting customer-facing user experiences. They are currently recruiting a number of exciting positions to join their Risk and Fraud Team.   Summary The Product Risk and Fraud Analyst is tasked with finding causes of risk, detecting and stopping fraud within our product operations. Covering Poker, Casino or Sports, you will work with tools your teammates to examine aspects of play ranging from game mechanics to external attacks.   Working in harmony with other fraud teams (who cover financial transactions & KYC items), you will perform operations in conjunction with management instruction, our rules and terms of service to minimize losses while creating an environment that is conducive to play for our player base.   The role is very much focussed on Gameplay, Bonus Abuse, Behaviour Analysis. If your experience relates purely to Payments or Responsible Gaming we will not be able to consider you for the position.   Responsibilities:   Investigate suspected fraudulent activities, collaborating with external and internal parties as required. Maintaining and improving on alerting systems that will warn of key criteria that may indicate impactful incidents in real time or in advance. Verification and detection of perfect play and syndicate activity. Verification and detection of profitable gambling activities, with appropriate action taking for future protection with appropriate teams. Oversee collaborative efforts with all brands and product teams to accurately and consistently profile players. Analysis of promotional mechanisms. Run and monitor all frequency based reporting mechanisms, or tool alerts/reports as required to assist with real-time monitoring.   If you are interested please do not hesitate in sending your to me or alternatively message ne directly to find out more.

  Systems Administrator, Call Center Operations   San Jose (Hybrid 3 days a week in office)   We have partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for a Systems Administrator, Call Center Operations to join their growing global team.     The Systems Administrator, Call Center Operations will be responsible for support and maintenance of their contact center related applications, in addition to the implementation of new solutions.     Responsibilities   Administer / Support / Maintain / Troubleshoot solutions Participate in identification, design, evaluation and estimation of solutions Deploy and maintain selected solutions Retire legacy solutions Document for various audiences, at the multiple levels of the processes, to support availability and suitability Contribute to standard operating procedures and best practices improvements Participate in an on-call support rotation to provide technical support and work outside normal business hours as required     Qualifications   2+ years of experience as a system administrator managing either a Contact Center, ACD call center, Voice platforms, Chat solutions, CRM, ERP or similar platform with 100+ concurrent users 2+ years of experience as Windows/Linux or Network administrator with 100+ concurrent users. Experience with products from Alvaria, Aspect, Noble Systems such as Unified IP, CXP, Prophecy, WFM , etc would be an asset Experience managing or supporting chatbots, NLU, NLP or AI would be an asset Experience supporting high volume, public facing web applications with an emphasis on high availability, redundancy and security Experience administering multi user, mission critical and high availability servers that operate 24x7 Experience with contact center or customer service solutions Understanding of networking/interconnectivity concepts, protocols, devices and related toolsets e.g. VLANs, ACLs, TCP/IP, IPSEC, Proxies, Reverse Proxies, (S)RTP, SIP, IAX, AJP, HTTP(S), SOAP, REST API, SMTP, SDN, nmap, tcpdump, wireshark, curl, telnet Understanding of common enterprise application stack components, how they interact, how to navigate in the layers and the related toolsets e.g. Hardware, Virtualization, OSes, Application Servers, Applications, Dependencies, Databases, Storage, Monitoring, Automation Understanding of identity management, authentication and authorization e.g. LDAP(S), AD, Kerberos, ADFS, SAML, oAuth, ADAM Understanding of scripting or code would be an asset e.g. Powershell, Bash, Python, Javascript, Java, C#, PHP, SQL Excellent written and verbal communication in English Able to multi-task and deal with high pressure and fast changing environments       This is a fantastic opportunity to join a growing team.   The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you then apply today with an English version of your CV!    

  Senior Merchandise Operations Manager Halifax, NS Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are seeking an experienced Senior Merchandise Operations Manager.   We’re looking for an experienced and highly organized Senior Merchandise Operations Manager to lead and execute our merchandise marketing and fulfillment strategy across multiple client brands. The ideal candidate is a creative thinker with a strong grasp of merchandise trends, sourcing and operations. They will be highly knowledgeable in all aspects of merchandise operations, from managing online stores and inventory to overseeing warehousing and fulfillment strategies – ensuring seamless execution from start to finish. They excel at balancing creative vision with operational execution, bringing a strategic mindset and the ability to collaborate effectively across multiple departments.   They will play a key role in shaping and executing the merchandising model and programs – from concept through delivery – ensuring every initiative aligns with our client’s goals and delivers an exceptional customer experience Responsibilities   Responsibilities   Merchandise strategy and execution Develop and implement merchandise strategies that align with our client’s brand objectives, target audience and business goals ensuring seamless execution across multiple channels. Source suitable merchandise pieces and collaborate with creative team on design. Develop prizing and reward strategies tailored to client goals and objectives. Stay ahead of industry trends, bringing fresh and innovative merchandise, gifting and rewards ideas to the table. Operations and Fulfillment Oversee end-to-end merchandise operations, including sourcing, production, inventory management, logistics, warehousing, and fulfillment strategies. Manage vendor relationships, negotiate pricing and contracts, and ensure quality control across all merchandise projects. Develop and implement efficient fulfillment processes for all merchandise needs. Manage inventory for each client brand across all channels ensuring accurate tracking and fulfillment at all times. Online Stores Manage online merchandise stores for client brands, including set up, optimization, product launches and ongoing maintenance. Cross Functional Collaboration Partner with internal teams and external vendors to develop merchandise solutions for various initiatives to ensure seamless execution and consistency across channels. Support partnerships team by ensuring timely and high-quality merchandise execution for events, sponsorships, activations, etc. Work closely with vendor services/procurement teams to manage contracting, budgeting, invoicing and track expenditures. Reporting and Optimization Track key performance metrics, analyze data, and provide insights to optimize future programs. Implement best practices for inventory management to minimize waste and maximize efficiency. Develop scalable processes to support growth of merchandise initiatives across an expanding brand portfolio. Qualifications 5+ years of experience in merchandise marketing, fulfillment, logistics, or related roles. Strong understanding of end-to-end merchandise programs – from sourcing and production to delivery and reporting. Experience managing online merchandise platforms. Exceptional organizational skills and attention to detail. Proven ability to manage multiple projects, timelines, stakeholder and vendor relationships simultaneously. Strong communication skills and the ability to work cross-functionally in a fast-paced environment. Data driven with experience using tools to track and report on performance. Ability to travel to events, vendor meetings as needed. Comfortable working in a hybrid environment (mix of remote and in-office work). Bonus if you have: Experience working in experiential marketing or brand activations. A creative eye for design and product development. Knowledge of sustainable merchandise practices. This is a fantastic opportunity to join a growing agency based in Halifax! The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.    

  Portfolio Manager Halifax, NS Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are seeking an experienced Portfolio Manager.   As Portfolio Manager you will be part of the Strategic Projects Group servicing our clients on programme and project delivery. You will take ownership of a portfolio of strategic programmes and projects. You will be accountable for a team of Project and Programme managers that will successfully deliver these initiatives, ensuring a consistent approach to best practices and ways of working.   You will act as a key point of contact for all Portfolio matters, and will ensure that stakeholders up to executive level have the information they need for informed decision-making. Visibility of project statuses across the Portfolio will be provided by you and your team. You will collaborate with clients and stakeholders to deliver impactful outcomes across the portfolio to realise business benefits.   You will partner with the relevant leadership team contributing to their success in delivery of the Objectives and Key Results (OKRs). You will demonstrate a growth mindset and will be willing to take on new challenges.   This role requires an experienced Portfolio Manager with a depth of experience in implementing strategy delivery, and creating a high performing team.   You are comfortable collaborating with, and managing teams in various locations, time zones and overseeing several concurrent programmes. You will be an excellent communicator, experienced leader, and have the confidence to challenge stakeholders where necessary. team.   Responsibilities Strategic Portfolio Management & Alignment Work closely with leadership to define and execute the portfolio strategy. Oversee portfolio delivery, ensuring that programs and projects are aligned with client needs, business objectives, and the broader organizational vision. Align portfolio delivery with enterprise-level goals, business needs, and customer priorities. Be accountable for producing and maintaining a Portfolio Roadmap that clearly shows in-flight and planned activities; and available capacity at team level. Facilitate decision-making and prioritization to ensure the most strategic initiatives are being executed according to agreed objectives Lead the delivery of key strategic programs within the portfolio, ensuring successful execution and value realization for the organization Ensure cross portfolio dependencies and risks are understood, communicated and managed Proactively challenge stakeholders to ensure all initiatives in the portfolio remain in line with business goals Stakeholder Engagement & Communication Serve as the primary point of contact for all portfolio-related communications, ensuring senior stakeholders are kept informed of developments, risks, and dependencies. Lead regular portfolio reviews with internal and external stakeholders (where relevant), providing clear updates on key developments and ensuring the alignment of stakeholder expectations. Build and maintain strong relationships with senior stakeholders, advising and influencing key decisions across the organization. Ensure clients and stakeholders are aware of ways of working within project management and serve as a source of education on our project management frameworks and best practices Governance, Risk & Performance Oversight Establish and enforce governance standards for portfolio, program, and project activities. Oversee RAID (Risks, Assumptions, Issues, Dependencies) management across the portfolio. Monitor portfolio performance using KPIs/metrics and take action as necessary to optimize outcomes. Provide portfolio reporting on projects and programme status, highlighting interdependencies and shared risk Team Leadership & Continuous Improvement Manage and coach project and program managers to ensure successful delivery within the portfolio. Foster a culture of continuous improvement, identifying and implementing efficiencies and enhancements to portfolio management practices. Ensure the team has the capacity and skills required to meet the portfolio demands, promoting learning and development. Set and drive team OKR’s in line with organizational goals and individual development Drive innovation in project management through continuously updating frameworks to account for organizational changes as well as industry best practice Qualifications 10+ years of relevant programme and project management experience, ideally with 2+ years as a portfolio manager Strong leadership skills, with a focus on ensuring cross portfolio understanding and delivery Experience in change management initiatives and conflict resolution Personable character and exceptional communicator – ability to communicate at the highest level (Written, Spoken and Presentation), provide empathetic feedback, challenge and influence others. Line management experience leading and coaching a team of Project and Programme Managers. Very strong stakeholder management skills. Credible and persuasive, with a focus on collaboration and influence Proven ability to proactively manage time effectively, to switch context and be adaptable to change. Ability to learn quickly, work independently and in a team setting Highly organised and skilled at coordinating efforts between multiple teams across multiple time zones Ability to build strong relationships across the business, with clients, project teams, and 3rd party vendors Exceptional project management skills, extremely organized Experience working with both Agile and Waterfall methodologies Experience working with 3rd party vendors Strategic and creative thinking is valued Project Management qualification required (PMI/Prince 2/ITL) Fluent in English Willingness to travel on an ad hoc basis – as required This is a fantastic opportunity to join a growing agency based in Halifax! The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.    

Retention Manager / Retention Marketing Manager Full Time Cyprus   Are you a Customer Retention / CRM Manager with experience of strategising and managing customer retention, customer offers, and customer loyalty schemes? Do you like the idea of working with fun and interesting subject matters, across the entertainment sector, globally? If you're a creative thinker, with great experience of creating, managing, and executing a range of bonus, incentive and email strategies, this could be a great role to help you maximise your talents.   The Job... Reporting to the Head of Retention & Loyalty, you'll be responsible for identifying, targeting, and influencing user behaviour to increase player retention and profitability, using your strong experience of customer retention marketing principals. It’s a full-time role, with flexible hours. You'll be in a modern office, in Cyprus 2/3 days a week, with the rest of your work conducted remotely. You'll be responsible for: - Leading marketing strategies to support the overall customer retention marketing program. - Planning and executing loyalty strategies to support their client's brand retention efforts. - Taking the lead on special projects designed to improve profitability of the active customer base. - Managing reward programs. - Making sure campaigns, creative briefs, and other strategic marketing documents, and overall retention campaign calendar, accurately reflects the objectives, target groups, and ROI, in line with the business strategy. - Continued analysis through technology audits, content audits, process audits and stakeholder feedback. - Overseeing and controlling budgets, making sure campaigns stay within budget, whilst achieving the required goals. - Defining and collaborating on the personalisation of the customer experience on and off website. - Managing internal resources and coordinating project responsibilities including allocating and prioritising the tasks of marketing coordinators and marketing operations staff. - Conducting needs analysis through technology audits, content audits, process audits and stakeholder feedback. - Identifying new areas for improvement and development of lifecycle campaigns and to articulate to business leaders. - Responsibility for summary reports and post-campaign analysis of all projects, using business intelligence resources to ensure maximum performance.   About You... The Retention Manager that takes on this exciting challenge will have an in-depth knowledge of customer journey optimisation best practises, with experience in developing and implementing testing strategies across a variety of channels. You'll be an expert at defining the right strategy for the right channel to maximise customer retention and increased ongoing profitability. This is very much a strategy and management/coordination role, however you should know how to implement the work too, as on occasion you might need to support and guide the marketing ops staff you work with. Here's some of the key experience you'll need to demonstrate: - At least 3 to 5 years of digital marketing experience with a successful track record of implementing and managing digital marketing programs in a multi-channel environment. - Experience of the full customer journey, including designing and analysing contact strategies, automation techniques/tools, and customer experience optimisation. - Previous experience of managing rewards programs and/or customer loyalty schemes. - Clear track record of data driven marketing and a/b and multivariate testing. - The ability to interpret and present data/results to stakeholders in engaging and meaningful ways. - Excellent time management skills and the ability to run and prioritise multiple projects at once. - Experience in leading, coaching, and mobilising retention marketing teams.   The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainments sector, and for a creative and strategically-minded CRM Manager / Customer Retention Manager / Retention Marketing Manager, this represents a great opportunity to think outside of the box and get involved in the types of retention and loyalty campaigns you won't be able to, elsewhere. They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Additional benefits include: - Private health cover - Death in service benefit - Pension - Various discounted products and services   Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

Conversion Manager / CRO Manager Full Time Cyprus Are you a self-motivated CRO Manager, with strong performance marketing skills, a creative eye and a customer centric approach? In this role you'll lead the conversations around the design, implementation & evaluation of activities that increase conversions of new and existing customers. You'll be focused on maximising the commercial returns for the business, by briefing internal resource such as UX/UI, Engineers/Devs, Digital Marketers, SEO and more.  You'll thrive on being a true subject matter expert for all things conversion rate optimisation. The Job... As Conversion Rate Optimisation Manager (CRO Manager), you'll play a key role in the Marketing team. As someone who knows how to engage incoming prospects and existing customers & uses performance data to design new solutions that drive conversion lift, you'll be a natural experimenter.    It’s a full-time role, with flexible hours. You'll be in the modern Cyprus office 2/3 days a week, with the rest of your work conducted remotely. There may also be some European travel, based on business needs. You'll be responsible for: - Owning specific KPIs within defined areas of influence in the conversion funnel. - Working closely with other teams to ensure that the first purchase customers experience is optimised for conversion performance.   - Leading the strategy and then the design, implementation and measurement of the brand’s acquisition conversion optimisation roadmap and activities.   - Identifying and analysing conversion metrics & KPIs from high value and/or high volume sources and providing the conversion journeys that allow them to realise maximum contributions to business outcomes. - Diving deep into conversion performance to generate recommendations and driving A/B & multivariate testing, new landing page builds, new conversion journeys, and unique digital engagement experiences.   - Aspiring to attain the highest level of optimisation agility and velocity possible whilst focusing on both marketing & commercial outcomes. - Mastering how the brand communicates with prospects (targeting & personalisation) to deliver the best content, journeys, and experiences to increase conversions.  - Working closely with other marketing teams (Affiliates, SEO, traditional media, digital media, social media, and referrals), staying abreast of all distribution efforts that drive awareness and generate traffic and collectively ensuring the brand is meeting or exceeding new customers acquisition targets.  - Following cohorts through first purchase, and into lifecycle monitoring customer behaviours and KPIs, providing recommendations to other marketing teams and business units to shape current and future marketing mix.  - Planning your activities thoroughly and forecasting how these efforts will impact business outcomes.   - Delivering executive-level reports that convey complex analytical findings in a concise manner. - Documenting key learnings, big wins, and misses, in company wiki and jira spaces to grow the businesses intellectual property.    About You... As the CRO Manager / Conversion Rate Optimisation Manager you’ll be joining a dynamic and growing digital marketing agency with an exciting international client base. With a focus on growth and people, the agency upholds a culture of humility, ownership, ambition and collaboration. Here's some of the key experience you'll need to demonstrate: - 5+ years of digital marketing experience in a performance focussed role.  - Successful track record of ideating, implementing and scaling CRO (Conversion Rate Optimisation) programs.  - Strong customer centric approach to optimisation, leveraging your added experience or understanding of UX, UI and digital design for conversion best practices.   - Experience with industry leading optimisation tools such as, or similar to: Optimizely, Google Optimize, Omniconvert, Unbounce etc.  - Ability to manipulate performance data independently, interpret, then present that data in engaging and meaningful ways.  - Ability to manage and prioritise multiple projects simultaneously within a complex organisation.  - Excellent negotiation and relationship building skills. - The ability and willingness to be able to travel internationally. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment sector, and for an analytical and strategically-minded Conversion Rate Optimisation Specialist, this represents a great opportunity to think outside of the box and get involved in the types of CRO projects you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

VIP Account Manager San Jose Permanent (on site)   Due to continued growth we are looking for several Account Managers to join our client based on site in San Jose Costa Rica to manage and nurture relationships with their VIP customers. As a VIP Account Manager you will proactively engage with customers to understand their needs, preferences and concerns to cultivate positive relationships that ensure long-term customer satisfaction and loyalty. You will use your strong interpersonal skills to actively listen to customer concerns and articulate solutions professionally and empathetically whilst conveying information clearly across various channels and adapting your communication style to suit different customers. This is an exciting time to join a business that really values their people and are looking for proactive individuals who are passionate about delivering exceptional customer experiences to join a team that thrives to be the industry standard.   To be a Successful VIP Account Manager you will have… Previous experience in a similar role delivering a high level of customer service Excellent communication skills and the ability to build trust and valued connections with customers Embrace a hospitality mindset and experience delivering service within environments such as luxury telemarketing, private banking or online entertainment Highly organised with the ability to manage moving priorities Detail orientated with strong IT and numerical skills Must be able to work a flexible schedule including weekends and holidays   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243. Adam #LI-AL1

Business Analyst San Jose, Costa Rica (Hybrid 3 days a week in office) We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for a Business Analyst to join their growing team. The Business Analyst supports the organization through the delivery of insightful analytics that facilitates improved KPI performance and more effective decision-making. They assess a company’s complex information with the goal of reaching simpler, smarter conclusions, and use their technical expertise to stress test the data for quality and accuracy. Responsibilities Utilize data to make actionable recommendations at all levels. Help identify the business data needed to produce the most useful insights and future analytics. Communicate insights and recommendations effectively to the broader team. Prepare analytical reports regarding the operations on a weekly/monthly basis and as requested Track, report and analyze customer sentiment from all relevant sources and partner with teams cross-functionally to support improvements in the areas identified as most impacting the customer experience. Determines measures, baselines, tolerances, and normal variability for KPIs.  Able to articulate these concepts and parameters for data presented. Recommend and design local testing efforts within the business focused on improving KPI performance, ensuring that the relevant framework is in place for effective analysis of the test data. Support the KPI target-setting process to ensure they are effectively aligned with achieving the businesses’ overall objectives. Provides consultative support and training on interpreting data and using reporting tools. Recommend and participate in process improvement initiatives. Process ad-hoc requests for data that is not readily available in existing reports. Contribute to data dictionary, standards, training, and ongoing updates   Qualifications Skills in analyzing and interpreting numerical data, and in reasoning and problem solving through mathematical processes. Must have data visualization tools, experience (Power BI/Tableau) Python and SQL programing Strong critical thinking skills and attention to detail. Be proficient in the use of spreadsheets, databases, and other applications of technology. Experience in coding is desired. Adept communicator with strong service orientation skills and a genuine commitment to excellence. Business and tech-savvy with the ability to see both the “big picture” and the minute details. Has an enthusiasm for translating data into actionable insight relevant to the company’s objectives. Keen attention to detail and time management to deliver high-quality work for multiple projects across several client engagements while meeting deadlines. Bachelor's degree in Mathematics, Computer Science, or Business-related field with a concentration in statistics is an asset This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you apply today with an English version of your CV!    

  Learning & Development Specialist Halifax, NS Remote (from Halifax, NS) In this exciting role, the Learning & Development Specialist will support the design, development and delivery of global frameworks and programmes, implementing learning interventions across different levels (new hires, individual contributors, managers, leaders etc.). Working as a member of the Global Learning & Development team you will work as an advocate of Learning and support wider L&D initiatives as well as helping develop and deliver a variety of learning programmes. We are introducing new software and platforms to enable colleagues and clients to engage with learning and this role will play a key part in implementing these, including managing the continuous development of content and reporting. The Learning and Development Specialist will report into the Head of Learning & Development who is based in London, UK. There may be a requirement for global travel including Europe, Canada and South America. Responsibilities Consulting and working collaboratively with HR Teams, as well as Senior Leadership Teams (SLTs) to understand business needs that enable you to create and implement L&D roadmaps. Managing global learning projects and initiatives, creating proposals & plans that you see through from beginning to end. Designing, delivering and evaluating training sessions to ensure employees have a great learning experience on our programmes and to demonstrate ROI. Providing recommendations for effective learning and development interventions. Managing relationships with key stakeholders and clients. Consulting with SLTs to diagnose divisional skills gaps and learning needs. Developing & delivering specific training for key audiences including new hires, managers and SLTs. Taking a strategic and proactive approach to learning and development, acting as the expert when engaging with colleagues and clients on all projects/programme. Qualifications Proven experience in a similar Learning and Development role for at least 8 years. Great at building relationships with others and able to work with and influence stakeholders and clients at all levels. Proven experience of delivering the full 'training cycle' and utilising key learning methodologies. Ideally you will have facilitated and managed workshops on leadership & management development. Strong project management skills, with the ability to manage multiple projects simultaneously. Excellent communication, consultation and facilitation skills. Problem-solving skills and attention to detail. Self-motivated, proactive, and adaptable. Able to and enjoys working at pace. Adaptability to different environments & able to work with ambiguity. Proficiency in using learning management systems/learning experience platforms (LMS/LXP) - those with experience of using SuccessFactors would be of particular interest. Psychometric accreditations – Insights Discovery is preferable. This is a fantastic opportunity to join a dynamic business offering flexible working and a collaborative and innovative environment. The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, and much more! If this sounds like the ideal position for you then apply today! Please note this role is fully remote and must be located in Halifax, NS.  Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.    

Senior Copywriter Halifax, Nova Scotia Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. They are looking for a Senior Copywriter who can actively develop concepts while upholding the consistency of the brand voice and tone with a particular focus on conversion lead copy. The ideal candidate will be passionate about their craft—a strategic thinker with a thorough understanding of content and digital marketing best practices—and be committed to learning and growth.  The successful candidate will report to the Creative Manager and work with design and marketing teams assigned to the client's brand to deliver creative solutions to business problems.   Responsibilities Take ownership of projects and be responsible for the delivery of all assigned copy tasks. Handle a full range of concurrent projects across various brands, deadlines and teams. Analyze all briefs – deliver concepts and copy that meet the communication objective on a business level and brand promise on a creative level. Collaborate cross-functionally with internal teams and external partners to deliver compelling brand storytelling that meets client needs. Uphold brand standards, including consistent voice and tone across multiple content platforms. Develop messaging for static and video digital ad creative (including scripting for audio and video). Develop a brand voice and tone for emerging brands. Mentor junior writers and participate in knowledge-sharing activities. Conceptualize and write copy for 360 campaigns, lifecycle marketing campaigns, and conversion-focused content.   Qualifications Has 8 or more years of professional writing experience.  Has worked in an agency setting, design studio or similar role/environment. Possesses a strong sense of urgency and ability to succeed in a fast-paced, deadline-driven creative environment. A versatile portfolio of writing tailored to different industries and content platforms. University degree or college diploma in English, Journalism, Communications or a related field. An interest in sports in general is a strong asset. Excellent English communication skills with the ability to clearly communicate ideas, concepts and challenges. Commitment to professional development and motivation to adapt skills to keep up with emerging industry trends. Strong copywriting skills with a demonstrated ability to convert audiences. An in-depth understanding of the current competitive marketplace and industry trends and the capacity to use this knowledge to develop strong creative solutions. Attention to detail that includes a critical eye for editing, proofing and quality writing that upholds brand standards. Curiosity to go beyond the creative brief and explore new ways to convey brand messaging. The ability to consistently think at a strategic level to maximize the conversion of the client’s communications. Experience using Figma to collaborate with visual designers as a copywriter. An articulate speaker who can clearly communicate ideas and concepts in a presentation deck.   This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!  If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.      

Business Analyst Manager Halifax, NS Hybrid (2 days a week in office) We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are seeking an experienced Business Analyst Manager. Reporting to the Head of Business Analysis, the Business Analyst Manager will play a pivotal role in driving strategic business analysis initiatives, leading a small team of Senior and Junior Business Analysts, and ensuring high-quality analytical deliverables. This role is responsible for overseeing business analysis activities across multiple projects, facilitating collaboration between business stakeholders, clients, and technical teams, and ensuring alignment with business objectives. The Business Analyst Manager will provide expert guidance on business analysis best practices, champion knowledge transfer within the team, and support business transformation efforts. They will act as a bridge between business and technology, ensuring the delivery of solutions that address operational, financial, and technological challenges while optimizing business performance. Additionally, they will play a key role in unblocking issues for both projects and their direct reports, working closely with the Head of Business Analysis to resolve challenges efficiently. The Business Analyst Manager will use the team’s core values to ensure that their team, and their team’s initiatives, remain focused on outcomes, value, end user experience, and informed decision making to achieve the best results for the clients, subject matter experts, and project team. Responsibilities Leadership & Team Management: Lead and mentor a team of Senior and Junior Business Analysts who are focused on delivering strategic initiatives, fostering professional growth and structured knowledge transfer to ensure team members have the necessary expertise to perform their roles effectively. Develop and implement a structured approach for knowledge sharing, ensuring junior team members benefit from the experience of senior analysts. Supervise the quality of analysis outputs, ensuring consistency, accuracy, and alignment with business goals. Actively identify and unblock challenges faced by team members, facilitating resolutions and escalating issues to the Head of Business Analysis as needed. Collaborate closely with the Head of Business Analysis to ensure alignment of business analysis activities with organizational objectives and resolve high-priority issues. Stakeholder Engagement & Communication: Act as a liaison and escalation point between business units, IT, and project teams, clients and SMEs ensuring alignment and clarity. Manage stakeholder expectations, negotiate priorities, and ensure effective decision-making across their own and their team’s initiatives, collaborating with the Head of Business Analysis on complex and important initiatives. Facilitate complex discussions, workshops, and stakeholder meetings to gather and refine business requirements with the team. Present findings, recommendations, and analysis to senior leadership, clients and executives in a clear and compelling manner. Strategic & Operational Analysis When required: Provide best practise enterprise business analysis services to both internal teams and clients, in subject areas which the analyst may not be familiar with, confidently partnering with subject matter experts to lead business analysis activities in the project from initiation to completion. Lead best practice analysis, design, documentation, and initiation of business as usual and project processes and workflows. Including but not limited to workshopping, creating and updating analysis documentation such as problem statements, functional and non-functional requirements, and business cases, facilitating discussions, prioritising tasks ensuring efficient and on-time delivery of project tasks and milestones, providing test cases and facilitation, training, and managing customer and other stakeholder relationships. Support leadership team members and peers by collaborating with others, articulating ideas and viewpoints to senior management and colleagues, identifying and initiating projects, driving the resolution of issues, and holding themselves accountable for results. Reporting & Communications Support and manage customer relationships and expectations for Business Analysis within SPG, and other functions as required, by developing and maintaining a communication process to keep stakeholders and Head of Business Analysis appraised of project results. Maintain current knowledge of customer needs and strategies, utilizing formal and informal written communication methods to communicate updates and findings within the team. Understand and negotiate needs and expectations of multiple stakeholders. Serve as a liaison between Operations and IT, or other expert teams to facilitate discussion and improve understanding and outcomes. Best Practices & Issue Resolution: Stay updated on industry trends, emerging technologies, and business analysis methodologies. Work proactively to identify and resolve issues within projects and team activities, ensuring smooth execution and delivery. Champion best practices in business analysis, ensuring alignment with IIBA and other industry standards. Drive automation efforts and recommend innovative solutions to enhance business efficiency. Qualifications The Business Analyst Manager should have: Extensive experience in business analysis, with a track record of delivering successful projects across various business functions. Strong analytical and problem-solving skills, with the ability to derive root causes and propose both tactical and strategic solutions. Demonstrated ability to manage and mentor a team, fostering professional development, structured knowledge transfer, and accountability. Excellent stakeholder management, communication, and negotiation skills, with experience engaging senior leadership. Expertise in business analysis frameworks and methodologies, with the ability to apply them effectively in unfamiliar domains. Extensive practical experience of working in Agile, Waterfall, and Iterative project delivery methodologies. Experience leading large, complex projects with multiple stakeholders and cross-functional teams. Strong documentation and reporting skills, including the ability to create high-quality business analysis artifacts. Intermediate-level business analysis qualifications (IIBA or equivalent) and a commitment to ongoing professional development. It would be an advantage to have: Additional qualifications in related fields such as Production Management (CSPO), Project Management (PMP), or Process Optimisation (LEAN Six Sigma). Working knowledge of automation technologies and their use in integrations, solution design, and operational process. Practical experience writing and directing non-functional requirements, and interfacing with technical infrastructure and IT teams and stakeholders. -solving skills, with the ability to derive root causes and propose both tactical and strategic solutions. Demonstrated ability to manage and mentor a team, fostering professional development, structured knowledge transfer, and accountability. Excellent stakeholder management, communication, and negotiation skills, with experience engaging senior leadership. Expertise in business analysis frameworks and methodologies, with the ability to apply them effectively in unfamiliar domains. Extensive practical experience of working in Agile, Waterfall, and Iterative project delivery methodologies. Experience leading large, complex projects with multiple stakeholders and cross-functional teams. Strong documentation and reporting skills, including the ability to create high-quality business analysis artifacts. Intermediate-level business analysis qualifications (IIBA or equivalent) and a commitment to ongoing professional development. Additional qualifications in related fields such as Production Management (CSPO), Project Management (PMP), or Process Optimisation (LEAN Six Sigma). Working knowledge of automation technologies and their use in integrations, solution design, and operational process. Practical experience writing and directing non-functional requirements, and interfacing with technical infrastructure and IT teams and stakeholders. This is a fantastic opportunity to join a growing agency based in Halifax! The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.  

Senior Business Analyst Halifax, NS Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are seeking an experienced Senior Business Analyst. The Senior Business Analyst will provide strategic business analysis services to clients and other business partners as required, from the Strategic Projects Group reporting to the Head of Business Analysis. Working closely with subject matter experts, clients, and the project team to understand the challenges and opportunities, and work as team to meet them. The Senior Business Analyst will be responsible for leading business analysis activities for their assigned business initiatives and projects from end-to-end, addressing operational, financial, and technological problems, providing analysis, recommendations, and project implementation based on the opportunities identified. The Senior Business Analyst will use the team’s core values to ensure that their assigned initiatives focus on outcomes, value, end user experience, and informed decision making to achieve the best results for the clients, subject matter experts, and project team. Responsibilities Expertise: Provide best practise enterprise business analysis services to both internal teams and clients, in subject areas which the analyst may not be familiar with, confidently partnering with subject matter experts to lead business analysis activities in the project from initiation to completion. Lead best practice analysis, design, documentation, and initiation of business as usual and project processes and workflows. Including but not limited to workshopping, creating and updating analysis documentation such as problem statements, functional and non-functional requirements, and business cases, facilitating discussions, prioritising tasks ensuring efficient and on-time delivery of project tasks and milestones, providing test cases and facilitation, training, and managing customer and other stakeholder relationships. Support leadership team members and peers by collaborating with others, articulating ideas and viewpoints to senior management and colleagues, identifying and initiating projects, driving the resolution of issues, and holding themselves accountable for results. Implementation & Documentation Elicit and produce required project analysis documentation as outlined in the framework. Creating and maintain documentation including but not limited to business cases, value/cost benefits, SWOT analysis, GAP analysis, problem statements, training materials, workflow diagrams, business requirements, user stories, workflow diagrams, future state proposals, vendor evaluations, options analysis, UAT plans, test plans, decks for decision making and facilitation purposes, impact and benefits realisation analysis, and other documentation as required. Lead analysis efforts from initiation through to implementation, closure and benefit realisation, including supporting tool evaluations, purchasing and integrating new applications with existing ones, and collaborating with internal stakeholders and clients to ensure systems provided meet the long-term business strategies. Meet with project team regularly to review project deliverables and deadlines and maintain accountability for Business Analysis deliverables. Reporting & Communications Supporting and managing customer relationships and expectations for Business Analysis within SPG, and other functions as required, by developing and maintaining a communication process to keep stakeholders and Senior Business Analyst appraised of project results. Maintaining current knowledge of customer needs and strategies, utilizing formal and informal written communication methods to communicate updates and findings. Understanding and negotiating needs and expectations of multiple stakeholders. Serving as a liaison between Operations and IT, or other expert teams to facilitate discussion and improve understanding and outcomes. Ensuring initiative and departmental reporting is accurate and reflects the work being undertaken by the analyst and is provided to the relevant stakeholders, clients, and PMO. Qualifications The Senior Business Analyst should have: Significant experience in Business analysis ideally having supported a variety of technology and business projects across different business functions. Strong analytical and problem identification skills, and be able to use those skills to derive root cause problems and drive innovative, value focused, options and solutions; both tactical and strategic. Full confidence in using Business Analysis frameworks and applying them in subject areas they have little or no experience with. Excellent communication, interpersonal, and stakeholder management skills; leading communications, liaising between participating departments and stakeholders at all levels, including cross functional team work. Good working knowledge of best practise business analysis techniques and project management processes across Waterfall, Agile, and Iterative deliveries. Lead and worked on large and complex projects, spanning multiple stakeholder groups and disciplines. Have provided executive support functions (reporting, ad-hoc analysis, business cases, project start up). Intermediate Business Analysis qualifications, ideally IIBA, or equivalent experience and be committed to continuing professional development and advancing their knowledge in the field of business analysis. Additional qualifications in related fields such as Production Management (CSPO), Project Management (PMP), or Process Optimisation (LEAN Six Sigma). Working knowledge of automation technologies and their use in integrations, solution design, and operational process. Practical experience writing and directing non-functional requirements, and interfacing with technical infrastructure and IT teams and stakeholders. This is a fantastic opportunity to join a growing agency based in Halifax! The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.    

Head of Marketing Full Time Cyprus Working with exciting brands across the entertainment sector, you'll be supporting the development of the overall marketing strategy, with a view to driving growth for your brand through excellent marketing execution. If you have a strong, hands-on, performance marketing background, with a real appreciation of how all areas of marketing interlink for a successful multi-channel approach, this role will offer you the perfect blend between marketing strategy, multi-channel marketing deliverability, campaign analysis, and cross-department relationship building and stakeholder management. All within an exciting growth sector that rewards creativity and a strong customer experience. The Job... Supported by a squad of specialists across disciplines including social media & content, retention & loyalty, VIP marketing, conversion optimisation, SEO, affiliates, and more, it'll be on you to develop the overall marketing strategy and driving growth and marketing performance. You'll be responsible for: - Partnering closely with shared services such as acquisition, to execute across their paid, earned and owned channels. - Leading the development and execution of an integrated marketing plan to deliver against commercial priorities. - Continually optimising performance across the marketing mix and delivering insights and opportunities to the commercial lead and working closely with the commercial team to define priorities and assist with specific go-to-market activities. - Creating and controlling the brand’s marketing budget with effective and accurate forecasting and spend. - Evaluating marketing activities to track the effectiveness of each investment. - Monitoring KPIs, verifying against market trends, and suggesting pivots to strategies when needed. - Ensuring a high quality and a 360-approach in execution of marketing plans and communicating the brand’s vision and mission across all channels.  - Aligning with agencies when needed (PR, Advertising, Creative, Media). - Modelling behaviours, regularly leveraging marketing insights data to inform marketing planning and optimisation opportunities. - Partnering with Marketing Operations to ensure all marketing execution is properly set up in systems and tools for tracking / reporting. - Leading the brand stewardship, ensuring legal compliance and adhering to brand standards in all executions. About You... You'll be a high performing all-round marketer, with particular success across performance marketing. You'll be at home in a fast-paced environment, spinning plenty of plates at the same time.   Here's some of the key experience you'll need to demonstrate: - 3-5 years of marketing experience in a similar "Head of" role. - Minimum 1-2 years experience in brand management. - Comfortable with high-level, strategic thinking, and hands-on implementation, with close attention to detail. - Experienced within a highly commercial environment, with a deep understanding of growth metrics and KPIs, and strong instincts for where the greatest gains, at the fastest speed, can be made. - Budget management experience with strong analytical skills, financial skills and P&L understanding. - Capability to analyse data, drawing conclusions to provide key insights and action plans. - Highly organised with keen prioritisation skills to effectively manage marketing activity roadmaps. - Strong negotiation skills and experience with vendor management. - Experience in both traditional and digital advertising. - A keen understanding of social media and community management. - Excellent relationship building and influencing skills. - Able to travel freely around Europe without visas. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment arenas. The Head of Marketing position is a key role within the business, and you'll have the chance to work within teams and on the types of brand projects you won't be able to anywhere else. They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

Role - HR Director Location - Halifax, Nova Scotia Consultancy Business Position Summary: The HR Director will provide strategic leadership for the Human Resources function, supporting the Call Center business unit within the BPO Network. This role will serve as a trusted business partner the HR Leadership Team (HRLT) and senior leadership team, driving HR strategies that align with business goals, enhance employee engagement, and ensure operational excellence. The HR Director will oversee all HR functions, including talent acquisition, employee relations, performance management, compliance, and organizational development, while fostering strong relationships with key stakeholders to influence and deliver impactful HR initiatives.   Key Responsibilities: Strategic HR Leadership & Business Partnering Partner with the HRLT and senior leadership to develop and implement HR strategies that support business priorities and growth objectives. Act as a trusted advisor to leaders, providing guidance on workforce planning, talent management, and organizational development. Collaborate with operational leaders to ensure HR solutions address business challenges and drive results. Stakeholder Management Build and maintain strong relationships with internal and external stakeholders to align HR initiatives with business needs. Engage with leaders to understand and address workforce challenges, ensuring HR strategies are integrated into business plans. Influence decision-making by providing data-driven insights and recommendations on HR matters. Talent Acquisition & Workforce Planning Oversee the recruitment and onboarding processes to attract and retain high-caliber talent. Develop workforce planning strategies to meet the dynamic needs of the call center business unit. Implement succession planning frameworks to support leadership continuity and employee development. Employee Engagement & Retention Drive initiatives that foster a positive, inclusive, and high-performing work culture. Design programs that enhance employee engagement, satisfaction, and retention in a high-turnover environment. Act as an advocate for employee well-being and development, promoting work-life balance and professional growth. Performance Management & Development Implement robust performance management systems to drive accountability and excellence. Coach managers on delivering effective feedback and development plans. Identify skill gaps and create learning and development programs to address them. Compliance & Risk Management Ensure compliance with labor laws, industry-specific regulations, and company policies. Manage employee relations issues, including grievances and disciplinary actions, in a fair and consistent manner. Conduct HR audits and implement measures to mitigate risks and ensure legal compliance. Operational Efficiency Optimize HR processes to improve service delivery and operational efficiency. Leverage HR technology and data analytics to provide insights and inform decision-making. Collaborate with finance and IT teams to streamline HR-related systems and processes.   Qualifications: Education & Experience Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred. Minimum of 10 years of progressive HR experience, including leadership roles, ideally within a call center or BPO environment. Proven experience in talent acquisition, employee relations, and performance management in high-volume settings. Demonstrated ability to build relationships and influence stakeholders across all organizational levels. Strong knowledge of labor laws, compliance, and BPO-specific regulations. Technical Skills Proficiency in HRIS systems (e.g., Oracle Peoplesoft, Workday, or similar). Experience in HR analytics and data-driven decision-making. Familiarity with automation in HR and payroll systems is a plus.   Key Competencies: Business Partnering & Stakeholder Management Collaboration: Strong ability to build and maintain effective partnerships across functions and leadership levels. Influencing: Skilled at engaging stakeholders to adopt HR strategies and align with business goals. Strategic Thinking: Capacity to align HR initiatives with organizational objectives and anticipate workforce needs. Leadership & Execution Leadership: Proven ability to lead, inspire, and develop a high-performing HR team. Problem-Solving: Adept at identifying challenges and implementing practical, innovative solutions. Analytical Skills: Skilled at leveraging data and metrics to inform decisions and demonstrate HR impact. Employee-Centric Focus Engagement: Strong commitment to creating a positive, inclusive work environment. Communication: Exceptional ability to convey ideas clearly and effectively to diverse audiences. Adaptability: Thrives in a dynamic, high-pressure environment with resilience to change.     This is an exciting opportunity to shape the HR strategy for a critical business unit within a leading BPO network. By partnering with senior leaders and driving impactful HR initiatives, you will play a key role in delivering business success, enhancing employee satisfaction, and creating a culture of excellence. If this sounds like an ideal role, then apply with an up to date CV.  Dave #LI-DO1  

Director of CRM Performance & VIP Full Time Circa €100k EUR + up to 62.5% bonus Malta (on-site, up to 2 weeks per annum remote working)   Are you a highly analytical CRM leader focused on performance? Do you prefer the side of CRM focused on data product, machine learning models, reporting and dashboards, all with a view to making sure CRM performance is fully optimised? If this sounds like you and you'd like to work for a leading iGaming operator that's in full-on growth-mode, this is a fantastic opportunity to become part of an amazing team of CRM and VIP experts, working across a range geographies and products including online casino, sportsbook and poker.   The Job... Reporting to multiple Regional Managing Directors, you'll be supported by a team of 10 direct reports, including 1 Head of CRM Performance and 1 Head of VIP. It’s a full-time role, and you'll be working on-site in a modern office in Malta, with flexibility to work 2 weeks per annum remotely. You'll be responsible for: - Collaborating with the Head of VIP and CRM lifecycle leads to translate group strategy into actionable goals. - Ensuring all CRM & VIP efforts align with overall group objectives. - Conducting monthly CRM & VIP business reviews with analytics, focusing on budget investment and performance across lifecycle stages and customer segments. - Using insights to continuously improve segmentation, offers, lifecycle management, and campaign effectiveness. - Presenting CRM & VIP KPIs and optimisation initiatives to local Managing Directors. - Educating CRM Campaign Operations teams on the capabilities of the CRM Database Operations function. - Empowering teams to leverage data and predictive models to build advanced segmentation and lifecycle automation. - Collaborating with the Data Product and analytics teams to enhance audience segmentation. - Supporting the development of machine learning models, performance dashboards, and campaign reporting tools.   About You... It's worth noting this IS NOT a CRM/VIP campaign/operations style leadership role - this is a role focused on improving CRM/VIP data, performance, and improving dashboard / reporting tools. You'll need to be super analytical and a great leader of people, also able to deal with senior level stakeholders. Here's some of the key experience you'll need to demonstrate: - 10+ years in CRM and VIP, preferably within the online gaming industry. - 5+ years in a senior leadership role managing cross-functional teams. - Strong background in CRM strategy, performance optimisation, and stakeholder communication. - Analytical mindset with the ability to turn data into actionable insights. - Exceptional communication and presentation skills. - Comfortable leading teams working with CRM Database Operations and SQL-based tools. - Collaborative, cross-functional approach to leadership. - Experience working with SQL and QlikSense is a plus.   The Company... This is a growing, financially secure, gambling operator with licenses in a number of regions. It's a business that encourages innovation, independence and celebrating success, where you'll be part of multi-cultural and diverse team, with people from all over the world. They also have a track record of promoting from within so for the career-minded there is plenty of scope for progression. In addition to an attractive salary of circa €100k EUR DOE, the company also provides great bonus potential (up to 50% personal and up to 12.5% company stretch target), along with exciting future prospects. Additional benefits include: - One-off relocation allowance of 1500 Euro if you're moving to Malta from overseas. - 500 Euro per child for overseas relocations. - Wellness and insurance plans. - Training budgets for enhanced career development. - The ability to work remotely up to 2 weeks per annum.   Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

Community Manager Discord / Telegram Manchester City centre (2 days per week onsite)   The company   Our client have the single minded belief that in order for their business to be sustainable in the long term, fulfilling community needs will be at the centre of there strategy. As a company that is on a hyper growth trend, They are hiring a new team of community managers to foster there growing online presence in forums.   The role   We are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned brand communities. Reporting to the Community Team Leader, you will contribute to a bespoke community engagement strategy, build community relationships, and be responsible for the overall brand growth on channels like Discord, Telegram, Reddit, YouTube community and Trustpilot.   Your Mission   Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team. Keep internal and external information up-to-date in a fast-paced environment Work closely with the team to write and disseminate critical information about brand updates Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities Reply to member comments in brand discussion forums to foster a sense of community and encourage conversation. NB- you will not be the point of contact for responding to individual customer complaints/inquiries, but work with CS to share data, and cluster them into trends for the team to understand Contribute ideas for the overall growth and health of individual communities, while seeking out new channels where our customers gather Responsible for managing Discord on-platform live events to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture Work closely with social and content teams to produce exclusive content and create a diverse creative community   Requirements   Entrepreneurial mindset and ability to operate autonomously Experience using and building community servers Knowledge of sports is a huge benefit Ability to use social media tools to glean trends, statistics, and insights Professionally represent the client's core values and mission when interacting with external parties Strong work ethic, and ability to work closely with, and collaborate effectively with other teams A global mindset: someone who has either worked internationally or had experience managing a large regional community Ability to adapt to and learn new community-related software Extremely organized and able to juggle multiple tasks Team player Able to work nights or weekends/variable schedule when necessary.     Responsibilities   Work with social media managers to generate social content that will drive communications Plan social content and maintain a content calendar Monitor overall marketing strategy by overseeing social media campaigns.   If you are interested in the vacancy or want a confidential chat about the vacancy please don't hesitate in reaching out to me.

Solutions Delivery Manager Location: London Salary: Dependant on experience Hybrid (2 days a week in office)   The Client   Their ambition is simple. To combine their global know-how with local insight to help clients turn their business goals into reality. By offering innovation, automation and organizational design. All with a personal touch.   They have a fabulous office in Soho and go the extra mile to make it a fantastic working environment for their staff. Whether its free snacks and drinks, Motorised standing desks or the amazing colleagues its fantastic place to work.   Background   The IT Solutions Delivery Manager plays a crucial role in driving innovation and ensuring the successful delivery of technology solutions that meet our clients’ needs. This position involves leading cross-functional teams to design, develop, and implement IT solutions, while maintaining a strong focus on project management, stakeholder engagement, and quality assurance. The ideal candidate will possess a deep understanding of IT systems and processes, along with a proven ability to manage multiple projects simultaneously in a fast-paced environment.   Our IT projects range from strategy, design and planning, to integration and optimisation. The role will feature elements of architecture as well as hands-on delivery. You will drive operational excellence across all facets of our IT systems and operations, ensuring robust, scalable infrastructure and services, whilst fostering a culture of continuous improvement.   Not your typical Delivery Manager role. The role is managing a experienced team that consists of an Architect's and Techncial BA's.   The role will require some one that has a good understanding of global datacentres, Architecture Principles and 3 tier Infrastructure.   The post holder will be a excellent communicator who is able to communicate with end users of technology as well as senior leadership.     Key Accountabilities & Responsibilities   Solution Design & Technical Oversight: Design and scope infrastructure, technology, and services solutions. Ensure solutions are secure by design while protecting existing service integrity. Standardize technology and services, providing architectural direction. Develop plans to streamline and improve technology system efficiency. Team Leadership & Resource Management: Lead, guide, and motivate a highly skilled technical team. Engage internal and external technical resources to support project deliverables. Act as a key point of contact for work coming into Corporate IT. Make decisions on behalf of clients and Corporate IT regarding incoming work. Review and vet infrastructure, software, and service-related project work where Project Teams are not involved. Ensure service availability is factored into solution design and daily operations. Work closely with the ITSM team to ensure a seamless service transition for developed solutions. Support and adhere to Corporate IT’s evolving ITIL framework. Assist with the management, maintenance, and optimization of infrastructure and services. Contribute to IT governance across technology, services, processes, and cybersecurity. Manage and maintain IT risks, ensuring compliance with security and regulatory requirements. Ensure Information Security and Compliance are considered in technology selection, installation, and configuration.   Knowledge & Experience   Detailed understanding of the day to day running of IT operations in an enterprise/Global setting Demonstrable high level of technical competency and investigative ability to provide superior analytical skills in solving complex technical problems Proven ability to communicate effectively both in writing and verbally to a wide range of people from managerial, technical and non-technical backgrounds, with an emphasis on customer satisfaction Significant experience delivering large scale mission critical IT systems Several years’ experience managing a team of IT professionals in a rapidly changing environment Broad technical experience covering Windows infrastructure, Active directory, DNS, Exchange, VDI, Firewalls, Switches, Global networking, physical/virtual Servers, open source technologies and hosted bespoke applications Significant experience in a Service Operations Management capacity, including all aspects of ITIL frameworks and project delivery lifecycle. Significant experience of developing policy and processes to ensure best practice in Operational Management Significant experience in the delivery of infrastructure related projects and services in a combination of on premise, datacentre and cloud hosted environments. Excellent financial, analytical, problem solving skills and attention to detail Ability to influence and negotiate with stakeholders and suppliers on commercial, solution delivery, requirements and service issues Proven ability to effectively prioritise and execute tasks in a fast-paced environment and work independently Presentation skills, articulate report writing for executive level review Experience in handling private and sensitive information. Self-motivated and directed with a strong client service orientation. Capacity to deal at senior/executive management level and resolve disputes. Ability to communicate technical concepts and issues to senior management with ease and confidence, and to translate business goals into technical strategies

  Community Manager Halifax, Nova Scotia Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. They are looking for a highly skilled Community Manager to join their growing team. They are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned communities. Reporting to the Community Team Leader, the Online Community Managercontributes to community engagement strategy, builds community relationships, and contributes to overall brand growth. Responsibilities Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team Keep internal and external information up-to-date in a fast-paced environment Work closely with the team to write and disseminate critical information about brand updates Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities Reply to member comments in assigned discussion forums to foster a sense of community and encourage conversation; this individual will not be the point of contact for responding to individual customer complaints/inquiries, but will cluster them into trends for the team to understand Contribute ideas for the overall growth and health of both individual communities Responsible for Discord on-platform events such as AMAs, and other activities to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture on Discord. Work closely with social and content teams to produce exclusive content and create a diverse creative community. Qualifications Entrepreneurial mindset Experience using Discord Server Excellent, accurate written and verbal communication skills Ability to use social media tools to glean trends, statistics, and insights Professionally represent the Company's core values and mission when interacting with external parties Strong work ethic, and ability to work closely with, and collaborate effectively with other teams A global mindset: someone who has either worked internationally or had experience managing a large regional community Prior customer service experience beneficial Self-motivated and independent Ability to adapt to and learn new community-related software Extremely organized and able to juggle multiple tasks Team player Regular, consistent and punctual attendance. Able to work nights or weekends/variable schedule when necessary This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, employer paid premiums for Head and Dental benefits, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.  

  Technical Lead Analyst San Jose, Costa Rica (Hybrid 3 days a week in office) We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for a Technical Lead Analyst to join their growing team. As a Technical Lead Analyst, you will be the go-to resource for complex data analysis and insight. You will be responsible for leading projects and conducting in-depth research to identify trends and uncover valuable insights. You will collaborate with stakeholders across the organization to drive data-driven strategies and ensure that these strategies are implemented. Additionally, you will develop and implement best practices for data analysis and ensure that all analyses meet established standards. You will also stay current on industry trends, technology, and other factors that can impact data-driven decision making. Your expertise and experience will be instrumental in helping the organization achieve its goals.   Responsibilities Data analysis and modeling: Analyze vast and complicated data sets using sophisticated statistical and analytical methods. Develop predictive models, algorithms, and statistical methodologies to derive actionable insights. Identify patterns, trends, and correlations in data to provide strategic recommendations.   Research and market intelligence: Conduct thorough research and analysis of industry trends, market dynamics, and competitor performance. Stay up to date with emerging technologies, methodologies, and best practices in data analysis. Provide insights on market opportunities, potential risks, and strategic implications.   Data analysis and reporting: Utilize advanced analytical techniques to extract insights from large datasets. Develop and maintain analytical models and algorithms to solve complex business problems. Prepare reports, dashboards, and presentations to effectively communicate findings and recommendations to stakeholders.   Strategic decision support: Collaborate with senior leaders and executives to understand business goals and strategic initiatives. Provide data-driven recommendations to support decision-making at a strategic level. Present findings, insights, and recommendations to stakeholders, ensuring clarity and impact.   Project leadership: Lead analytical projects from initiation to completion, ensuring adherence to timelines and objectives. Coordinate and collaborate with cross-functional teams, including analysts, data scientists, and business stakeholders. Define project scope, deliverables, and success criteria, monitoring progress and addressing issues as they arise.   Thought leadership and innovation: Drive innovation and thought leadership by introducing new analytical methodologies, tools, or approaches. Contribute to the development of analytical frameworks, standards, and best practices within the organization. Mentor and guide junior analysts, sharing knowledge and expertise to enhance the team's capabilities.     Qualifications Master’s degree in a relevant field (e.g., Statistics, Data Science, Economics) is a plus. Extensive experience in data analysis, statistical modeling, and data visualization. Proficiency in programming languages like Python, R, or SQL. Strong knowledge of statistical techniques, machine learning, and predictive modeling. Proven track record of leading and delivering complex analytical projects. Excellent problem-solving and critical-thinking skills. Exceptional communication and presentation abilities, with the ability to distill complex concepts into clear, actionable insights. Strategic mindset and the ability to think analytically and conceptually. Strong leadership and mentoring skills, with the ability to inspire and develop a team. This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you apply today with an English version of your CV!    

Devops / Site Reliability Engineer Madrid Permanent   The Background   We are partnered with a world class IT services provider based in Spain but with a global presence. They are looking for an experienced Devops / Site Reliability Engineer to join their team.   The Background   In this role, you will play a key part in ensuring the seamless delivery, operation, and continuous improvement of our software platforms and infrastructure. Reporting to the Operations Team Lead, you will collaborate with cross-functional teams to drive automation, observability, and infrastructure optimization initiatives. Your mindset should be hands-on, curious, and proactive always looking to reduce toil, increase system resilience, and mentor others as you grow.   Key Responsibilities   Collaborate with the Operations Team Lead and engineering squads to ensure seamless delivery and reliable support of our software solutions. Design, implement, and maintain CI/CD pipelines that are secure, efficient, and traceable. Build and manage infrastructure as code using tools such as Terraform and Atlantis. Develop and maintain configuration management and automation solutions using Ansible. Manage and evolve Kubernetes clusters and containerized environments using Docker. Implement and maintain robust monitoring, observability, and alerting systems (e.g., Prometheus, Grafana, Icinga, ELK). Ensure high availability, scalability, and security across infrastructure and applications. Migrate manual and repetitive tasks into automated, version-controlled, and documented workflows using GitOps practices. Write and maintain Standard Operating Procedures (SOPs) and support knowledge sharing across the team. Provide on-call support and participate in incident resolution and post-mortem processes. Actively mentor junior team members and contribute to onboarding and team development. Stay current with emerging technologies, best practices, and continuously bring improvement ideas to the table.   Requirements 5+ years of experience in DevOps, SRE, or Infrastructure roles, preferably in environments focused on automation and scalability. Strong organizational skills and ability to work independently or collaboratively across teams. In-depth experience with: Version control systems (e.g., Git) Infrastructure as code (e.g., Terraform, Atlantis) Configuration management tools (e.g., Ansible) Containerization and orchestration (e.g., Docker, Kubernetes)   Monitoring and observability stacks (e.g., Prometheus, Grafana, Icinga, ELK) CI/CD systems and deployment automation Strong understanding of Linux environments, network fundamentals, and cloud- native architectures. Intermediate to advanced proficiency in English (written and spoken). Ability to learn new technologies quickly, solve problems autonomously, and proactively share knowledge. A mindset of mentorship and continuous improvement, with a focus on operational excellence.   Nice to Have: Experience with OpenStack, Cloudflare, or AWX. Experience scripting or coding in Python, Bash, or similar. Contributions to internal tools, open-source projects, or tech communities. Experience working closely with architecture and security teams to align infrastructure with business goals.     Ansible OpenStack DevOps Site Reliability Engineering Kubernetes Terraform Linux System Administration Continuous I

  Research and Consumer Insight Specialist (1 Year Contract)   Halifax, Nova Scotia   Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities.   They are looking for a highly skilled Research and Consumer Insights Specialist to join their growing team.   They are seeking a top-notch, experienced Research and Consumer Insights Specialist. You will design and implement primary research initiatives delivering intelligence about consumers, the competitive landscape, and business risks & opportunities. Working in partnership with internal stakeholders, the specialist delivers and communicates facts and insights to support the businesses decision-making.     Responsibilities   Manage consumer insights projects by providing subject matter expertise in the development and implementation of high-quality proprietary research Participate in research requests, evaluations and build project briefs to engage all relevant stakeholders. Participate in the development of a methodology specific to each project. Manage trackers to monitor market metrics and brand performance Produce and deliver insights projects that summarize complex research findings into short and clear actionable information, adapted to audiences Combine primary research with other sources available (desk, BI) to elevate the depth and strengths of insights Participate in the evaluation and use of syndicated products Ensure quality assurance for various deliverables produced by or for the team (peer reviews) Work with the team to increase visibility of insights, supporting customer centric and fact-based decision-making. Continuously seek improvement for the team’s activities and operations. May be required to manage and work with external vendors.     Qualifications   Bachelor’s degree in related fields and min 7 years’ experience or equivalent combination of education and experience. Msc or MBA an asset Enthusiasm for online businesses and highly motivated in developing knowledge about various topics and industries. Suitable business acumen expected Ability to set priorities, multi-task, handle pressure and obtain results. Commitment to meeting timelines. Ability to structure concise and clear results presentations based on large amounts of information Strong attention to detail and critical thinking. Must be comfortable with both qualitative and quantitative information Knowledge of marketing research, basic statistical analysis and analytics required Knowledge of various secondary information sources, and capability to continuously seek and learn new sources Comfortable in a decentralized structure where results are based on cooperation, collaboration, and influence of others. Ability to present ideas, conclusions and recommendations with clarity to diverse audiences. Excellent written and verbal communication skills Ability to travel up to 10%   This is a fantastic opportunity to join a growing agency based in Halifax.   If this sounds like the ideal position for you then apply today!   Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.    

Retention Marketing Manager Halifax, Nova Scotia Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. The Retention Manager plays a key role on the Retention & Loyalty team. Enthusiastic and analytical, he or she has the know-how to identify, target and influence user behavior to increase customer retention and profitability. Reporting to the Head of Retention & Loyalty, you will work with different partners across the organization on the best solutions for Customer Journey Optimization. Responsibilities Lead marketing strategies to support the Retention marketing program. Plan and execute loyalty strategies to support our customers’ brands retention efforts. Lead special projects designed to improve profitability of the active customer base. Manage the brands’ rewards program. Work hand-in-hand with various internal stakeholders to produce both short and long term Retention marketing strategies. Work with the Retention Marketing Specialists on developing strategies to improve KPIs of specific segments. Oversee and control budgets, ensure that campaigns stay within budget. Communicate campaign metrics, results and recommendations to stakeholders. Define and collaborate on the personalization of the customer experience on and off website. Assess needs, align stakeholders and develop measurable systems resource and process change. Manage internal resources to ensure fixed and variable scope deliverables are delivered on time, on budget, and as specified. Produce high-quality proposals, reports and process documents. Conduct needs analysis through technology audit, content audit, process audits and stakeholder feedback. Ability to identify new areas for improvement and development of Lifecycle campaigns and to articulate to business leaders. Coordinate project responsibilities, allocate and prioritize tasks among team members. Ensure that campaigns, creative briefs and other strategic marketing documents, and the overall campaign calendar accurately reflect marketing objectives, target groups and ROI in-line with the business strategy. Responsible for the preparation of summary reports and post-campaign analysis of all projects, utilizing Business Intelligence resources to ensure take-away and learning. Qualifications Three to Five years of digital marketing experience with a successful track record of implementing and managing Digital Marketing Programs in a multi-channel environment. In-depth knowledge of Customer Journey Optimization best practices with experience in developing and implementing testing strategies across channels, including designing and analyzing contact strategies, automation techniques/tools and customer experience optimization. Previous experience managing a rewards program and/or Customer loyalty program. Demonstrated experience with data-driven marketing, a/b and multivariate testing experience, Analytics, with a successful track record of implementing and managing different Digital Marketing Tools. Ability to interpret and present data/results (both written and verbal) to stakeholders in engaging and meaningful ways. Advanced knowledge of MS Office software applications, advanced Excel is a must. Ability to manage and prioritize multiple projects simultaneously within a complex organization. Experience leading, coaching and mobilizing teams. Excellent negotiation, influence and relationship building skills. Must be able to travel 15-20%. This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today!   Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.

HR Manager / Malta B2B Business €55,000   The HR Manager will be joining a growing B2B business based in Malta, with responsibilities across a number of areas including recruitment, employee relations, L&D, Performance Management and payroll. The role will work on a hybrid model, with 3 days in the office per week and 2 from home.  This position required a high level of organisation with an ability to prioritise and manage multiple projects and tasks to meet business deadlines.    Key Responsibilities: • Rolling out policies and programs across a diverse set of technology employees • Ensuring that all policies comply with legal regulations • Implementing the people strategy, shaping to clients’ requirements • Ensuring employee data is reconciled and entirely accurate • Ensuring key annual cyclical programs are delivered and developed – examples include goal setting and objective planning, performance management cycles, talent management cycles, compensation planning and execution cycles. • Ensuring all operational elements of HR are seamlessly delivered, examples include payroll, benefit enrolement and recruitment operations   Responsibilities: • Own and manage the recruitment & selection processes, contracting, on-boarding, performance management, learning and development, employee engagement, benchmarking of compensation and benefits, talent mapping and succession planning, and reporting to local finance to ensure alignment on headcount and finance data • Designing and implementing company policies and procedures to enhance a culture of accountability whilst also maintaining legal compliance • Ensuring all employee relations cases are managed effectively and efficiently in line with company policies and wider legislation • Acting as leadership partner consulting on people strategy, career path and corresponding organizational design and change management • Leading the analysis and delivery of employee feedback and data with the aim of creating an engaged culture across all areas of the business • Keeping up to date and advise on Employment Law as required • Managing the start-to-end process of work permit applications and where appropriate liaising with the corresponding immigration authorities • Stay informed of trends and innovative techniques to be competitive and creative with HR practices • Support the development, implementation and management of all HR strategy, policies, practices and processes to meet the company strategy; • Developing company wellbeing and health policies; Monitoring adherence to internal policies and legal standards • Acting as the owner of the company’s culture • Liaise with External Legal Counsel and payroll on set up new employees, terminations, maternity permits • Partner with L&D partner to assess, plan and deliver learning and development solutions across client group • Ensuring all HR related data is owned and managed effectively. • Provide guidance and support to managers in the implementation and adherence to company policies and frameworks • Analyse, Identify and mitigate HR-related risks which could include legal compliance issues, employee relations cases, and talent retention challenges   Qualifications: • Proven working experience as HR Business Partner, HR Manager, HR Generalist or similar capacity in a fast-paced context • Degree-qualified in Human Resources, Business & Psychology or similar discipline is desired • Solid HR background both strategic and operational • Benefits setup and administration experience • Advanced English Level required • Effective project management and communication skills • Excellent presentation and interpersonal skills • Able to exercise effective judgment, sensitivity, creativity to changing needs and situations • Strong problem solving and decision-making skills • Customer driven and quality focus • Excellent computer skills • Flexible with work schedule and assignments, adaptable with change • Deep understanding of Maltese Employment Law • Pro-active attitude and constantly strive to improve effectiveness.   This role would suit someone who is looking for the next step in their career, to be a part of a fast paced and driven environment. With a range of responsibilities across the business and working with a number of business functions and teams, this role offers a great opportunities to flex your HR muscles.  If it sounds like an ideal role then apply with an up to date CV.    Dave #LI-DO1

Business Analyst Manager London Permanent £ 90,000- £ 105,000   The Background   We are partnered with a world class IT services provider based in London but with a global presence. They are looking for an experienced Business Analyst Manager to join their team in providing strategic business analysis services to clients.   Reporting to the Head of Business Analysis, the Business Analyst Manager will play a pivotal role in driving strategic business analysis initiatives, leading a small team of Senior and Junior Business Analysts, and ensuring high-quality analytical deliverables. This role is responsible for overseeing business analysis activities across multiple projects, facilitating collaboration between business stakeholders, clients, and technical teams, and ensuring alignment with business objectives.   The Business Analyst Manager will provide expert guidance on business analysis best practices, champion knowledge transfer within the team, and support business transformation efforts. They will act as a bridge between business and technology, ensuring the delivery of solutions that address operational, financial, and technological challenges while optimizing business performance. Additionally, they will play a key role in unblocking issues for both projects and their direct reports, working closely with the Head of Business Analysis to resolve challenges efficiently. The Business Analyst Manager will use the team’s core values to ensure that their team, and their team’s initiatives, remain focused on outcomes, value, end user experience, and informed decision making to achieve the best results for the clients, subject matter experts, and project team.   Leadership & Team Management:   Lead and mentor a team of Senior and Junior Business Analysts who are focused on delivering strategic initiatives, fostering professional growth and structured knowledge transfer to ensure team members have the necessary expertise to perform their roles effectively.   Develop and implement a structured approach for knowledge sharing, ensuring junior team members benefit from the experience of senior analysts. Supervise the quality of analysis outputs, ensuring consistency, accuracy, and alignment with business goals.   Actively identify and unblock challenges faced by team members, facilitating resolutions and escalating issues to the Head of Business Analysis as needed.   Collaborate closely with the Head of Business Analysis to ensure alignment of business analysis activities with organizational objectives and resolve high-priority issues.   Stakeholder Engagement & Communication:   Act as a liaison and escalation point between business units, IT, and project teams, clients and SMEs ensuring alignment and clarity.   Manage stakeholder expectations, negotiate priorities, and ensure effective decision-making across their own and their team’s initiatives, collaborating with the Head of Business Analysis on complex and important initiatives.   Facilitate complex discussions, workshops, and stakeholder meetings to gather and refine business requirements with the team.     Present findings, recommendations, and analysis to senior leadership, clients and executives in a clear and compelling manner.     Strategic & Operational Analysis   Provide best practice enterprise business analysis services to both internal teams and clients, in subject areas which the analyst may not be familiar with, confidently partnering with subject matter experts to lead business analysis activities in the project from initiation to completion.   Lead best practice analysis, design, documentation, and initiation of business as usual and project processes and workflows. Including but not limited to workshopping, creating and updating analysis documentation such as problem statements, functional and non-functional requirements, and business cases, facilitating discussions, prioritising tasks ensuring efficient and on-time delivery of project tasks and milestones, providing test cases and facilitation, training, and managing customer and other stakeholder relationships.   Support leadership team members and peers by collaborating with others, articulating ideas and viewpoints to senior management and colleagues, identifying and initiating projects, driving the resolution of issues, and holding themselves accountable for results.   Reporting & Communications   Support and manage customer relationships and expectations for Business Analysis within Department, and other functions as required, by developing and maintaining a communication process to keep stakeholders and Head of Business Analysis appraised of project results.   Maintain current knowledge of customer needs and strategies, utilizing formal and informal written communication methods to communicate updates and findings within the team.   Understand and negotiate needs and expectations of multiple stakeholders.   Serve as a liaison between Operations and IT, or other expert teams to facilitate discussion and improve understanding and outcomes.   Requirements   Extensive experience in business analysis, with a track record of delivering successful projects across various business functions.   Strong analytical and problem-solving skills, with the ability to derive root causes and propose both tactical and strategic solutions.   Demonstrated ability to manage and mentor a team, fostering professional development, structured knowledge transfer, and accountability.   Excellent stakeholder management, communication, and negotiation skills, with experience engaging senior leadership.   Expertise in business analysis frameworks and methodologies, with the ability to apply them effectively in unfamiliar domains.   Extensive practical experience of working in Agile, Waterfall, and Iterative project delivery methodologies.   Experience leading large, complex projects with multiple stakeholders and cross-functional teams.   Intermediate-level business analysis qualifications (IIBA or equivalent) and a commitment to ongoing professional development.   This is an exciting time to join our client. If you would like to learn more about the role please don’t hesitate in applying.

Business Analyst Manager Madrid Permanent €75,000 - €85,000   The Background   We are partnered with a world class IT services provider based in Spain but with a global presence. They are looking for an experienced Business Analyst Manager to join their team in providing strategic business analysis services to clients.   Reporting to the Head of Business Analysis, the Business Analyst Manager will play a pivotal role in driving strategic business analysis initiatives, leading a small team of Senior and Junior Business Analysts, and ensuring high-quality analytical deliverables. This role is responsible for overseeing business analysis activities across multiple projects, facilitating collaboration between business stakeholders, clients, and technical teams, and ensuring alignment with business objectives.   The Business Analyst Manager will provide expert guidance on business analysis best practices, champion knowledge transfer within the team, and support business transformation efforts. They will act as a bridge between business and technology, ensuring the delivery of solutions that address operational, financial, and technological challenges while optimizing business performance. Additionally, they will play a key role in unblocking issues for both projects and their direct reports, working closely with the Head of Business Analysis to resolve challenges efficiently. The Business Analyst Manager will use the team’s core values to ensure that their team, and their team’s initiatives, remain focused on outcomes, value, end user experience, and informed decision making to achieve the best results for the clients, subject matter experts, and project team.   Leadership & Team Management:   Lead and mentor a team of Senior and Junior Business Analysts who are focused on delivering strategic initiatives, fostering professional growth and structured knowledge transfer to ensure team members have the necessary expertise to perform their roles effectively.   Develop and implement a structured approach for knowledge sharing, ensuring junior team members benefit from the experience of senior analysts. Supervise the quality of analysis outputs, ensuring consistency, accuracy, and alignment with business goals.   Actively identify and unblock challenges faced by team members, facilitating resolutions and escalating issues to the Head of Business Analysis as needed.   Collaborate closely with the Head of Business Analysis to ensure alignment of business analysis activities with organizational objectives and resolve high-priority issues.   Stakeholder Engagement & Communication:   Act as a liaison and escalation point between business units, IT, and project teams, clients and SMEs ensuring alignment and clarity.   Manage stakeholder expectations, negotiate priorities, and ensure effective decision-making across their own and their team’s initiatives, collaborating with the Head of Business Analysis on complex and important initiatives.   Facilitate complex discussions, workshops, and stakeholder meetings to gather and refine business requirements with the team.     Present findings, recommendations, and analysis to senior leadership, clients and executives in a clear and compelling manner.     Strategic & Operational Analysis   Provide best practice enterprise business analysis services to both internal teams and clients, in subject areas which the analyst may not be familiar with, confidently partnering with subject matter experts to lead business analysis activities in the project from initiation to completion.   Lead best practice analysis, design, documentation, and initiation of business as usual and project processes and workflows. Including but not limited to workshopping, creating and updating analysis documentation such as problem statements, functional and non-functional requirements, and business cases, facilitating discussions, prioritising tasks ensuring efficient and on-time delivery of project tasks and milestones, providing test cases and facilitation, training, and managing customer and other stakeholder relationships.   Support leadership team members and peers by collaborating with others, articulating ideas and viewpoints to senior management and colleagues, identifying and initiating projects, driving the resolution of issues, and holding themselves accountable for results.   Reporting & Communications   Support and manage customer relationships and expectations for Business Analysis within Department, and other functions as required, by developing and maintaining a communication process to keep stakeholders and Head of Business Analysis appraised of project results.   Maintain current knowledge of customer needs and strategies, utilizing formal and informal written communication methods to communicate updates and findings within the team.   Understand and negotiate needs and expectations of multiple stakeholders.   Serve as a liaison between Operations and IT, or other expert teams to facilitate discussion and improve understanding and outcomes.   Requirements   Extensive experience in business analysis, with a track record of delivering successful projects across various business functions.   Strong analytical and problem-solving skills, with the ability to derive root causes and propose both tactical and strategic solutions.   Demonstrated ability to manage and mentor a team, fostering professional development, structured knowledge transfer, and accountability.   Excellent stakeholder management, communication, and negotiation skills, with experience engaging senior leadership.   Expertise in business analysis frameworks and methodologies, with the ability to apply them effectively in unfamiliar domains.   Extensive practical experience of working in Agile, Waterfall, and Iterative project delivery methodologies.   Experience leading large, complex projects with multiple stakeholders and cross-functional teams.   Intermediate-level business analysis qualifications (IIBA or equivalent) and a commitment to ongoing professional development.   This is an exciting time to join our client. If you would like to learn more about the role please don’t hesitate in applying.

Senior Business Analyst Madrid Permanent €50,000 - €60,000   The Background   We are partnered with a world class IT services provider based in Spain but with a global presence. They are looking for an experienced Senior Business Analyst to join their team in providing strategic business analysis services to clients.   The Senior Business Analyst will be responsible for leading business analysis activities for their assigned business initiatives and projects from end-to-end, addressing operational, financial, and technological problems, providing analysis, recommendations, and project implementation based on the opportunities identified. The Senior Business Analyst will use the team’s core values to ensure that their assigned initiatives focus on outcomes, value, end user experience, and informed decision making to achieve the best results for the clients, subject matter experts, and project team.   Th Post holder will have excellent communication, interpersonal, and stakeholder management skills; leading communications, liaising between participating departments and stakeholders at all levels.     Responsibilities & Requirements Expertise:   Provide best practise enterprise business analysis services to both internal teams and clients, in subject areas which the analyst may not be familiar with, confidently partnering with subject matter experts to lead business analysis activities in the project from initiation to completion.   Lead best practice analysis, design, documentation, and initiation of business as usual and project processes and workflows. Including but not limited to workshopping, creating and updating analysis documentation such as problem statements, functional and non-functional requirements, and business cases, facilitating discussions, prioritising tasks ensuring efficient and on-time delivery of project tasks and milestones, providing test cases and facilitation, training, and managing customer and other stakeholder relationships.     Implementation & Documentation   Elicit and produce required project analysis documentation as outlined in the framework.   Creating and maintain documentation including but not limited to business cases, value/cost benefits, SWOT analysis, GAP analysis, problem statements, training materials, workflow diagrams, business requirements, user stories, workflow diagrams, future state proposals, vendor evaluations, options analysis, UAT plans, test plans, decks for decision making and facilitation purposes, impact and benefits realisation analysis, and other documentation as required.   Lead analysis efforts from initiation through to implementation, closure and benefit realisation, including supporting tool evaluations, purchasing and integrating new applications with existing   Reporting & Communications     Maintaining current knowledge of customer needs and strategies, utilizing formal and informal written communication methods to communicate updates and findings.   Understanding and negotiating needs and expectations of multiple stakeholders.   Serving as a liaison between Operations and IT, or other expert teams to facilitate discussion and improve understanding and outcomes.   Ensuring initiative and departmental reporting is accurate and reflects the work being undertaken by the analyst and is provided to the relevant stakeholders, clients, and PMO. Requirements The Senior Business Analyst should have:   Significant experience in Business analysis ideally having supported a variety of technology and business projects across different business functions.   Full confidence in using Business Analysis frameworks and applying them in subject areas they have little or no experience with.   Good working knowledge of best practice business analysis techniques and project management processes across Waterfall, Agile, and Iterative deliveries.   Lead and worked on large and complex projects, spanning multiple stakeholder groups and disciplines.   This is an exciting time to join our client. If you would like to learn more about the role please don’t hesitate in applying.

Business Analyst Madrid Permanent €40,000 - €50,000   The Background   We are partnered with a world class IT services provider based in Spain but with a global presence. They are looking for an experienced Business Analyst to join their team in providing strategic business analysis services to clients.   The post holder will work closely with subject matter experts to understand the challenges and opportunities before working with the team to address them.   You…   In order to be a successful Business Analyst you will have… Previous experience in a similar Business Analysis role with experience working with technical stakeholders in an IT product / project space Excellent knowledge of Business Analysis frameworks, techniques and project management processes The ability to lead complex project whilst prioritising multiple tasks effectively Strong analytical, problem solving, communication and organizational skills   The role   As a Business Analyst you will be responsible for leading business analysis activities for assigned business processes and projects from end-to-end delivery. This will include addressing operational, financial, and technological risks, providing analysis, recommendations and project implementation based on the opportunities identified.   During the analysis process you will partner with a range of stakeholders to review processes and workflows which will include leading workshops, creating and updating business cases and documentation and facilitating interviews and discussions. As projects progress you will prioritize tasks and support the implementation of process improvements or re-engineering whilst ensuring projects are delivered on time with all the relevant project documentation and reporting.     The client offers an excellent benefits package that includes health insurance, professional development budget and corporate pension contribution amongst other things. Please note that due to working with clients globally, this role does require someone to be a fluent communicator in both Spanish and English.

Job Summary: We are seeking an experienced and motivated Casino Product Manager to join our team. The candidate will work along with the Senior Product Manager and will be responsible for the end-to-end management of our casino product portfolio, driving product strategy, development, and optimization to enhance player experience and achieve business objectives. The ideal candidate will have a deep understanding of online casino games, player behaviors, and industry trends, combined with strong organization, analytical, and communication skills. Key Responsibilities: • Develop, drive, and maintain assigned initiatives based on the overall strategy for Casino Product, aligned with the Casino Roadmap. • Take full ownership of product deliverables, ensuring projects are completed on time and within set timelines. • Contribute to defining and evolving the product roadmap for new provider launches, platform features, and updates. • Create and manage Product Canvas documentation, including requirements, specifications, and user guides. • Report to the Senior Product Manager to effectively manage the backlog and align business priorities. • Initiate and drive technical support for existing and upcoming suppliers, overseeing third-party technical performance. • Work closely with the Development Team to ensure the timely delivery of high-quality products that meet team and customer needs. • Conduct market research and analysis to identify customer needs and trends in the Casino industry. • Monitor KPIs and player feedback to continuously improve the product portfolio and increase player retention, engagement, and lifetime value. • Analyze and document existing features and functionalities, constantly seeking improvement points. • Work with internal stakeholders to optimize procedures related to incident reporting, customer support, or fraud prevention. • Develop and maintain strong relationships with key stakeholders, both internal and external, regarding all product improvement and stability aspects. • Collaborate with cross-functional teams to ensure that all aspects of the product are aligned and meet business objectives. • Monitor the performance of our products and make data-driven decisions to optimize their performance. • Stay up-to-date with industry trends and best practices to ensure our products remain competitive in the market. • Assist the Casino Team with any product-related queries. Qualifications: • Proven experience as a Product Manager or in a similar role within the Gaming industry, preferably in the casino space and able to work independently. • Strong understanding of casino operations and related technologies, and experienced on internet and mobile technologies. • In-depth knowledge of casino products, with a particular focus on enhancing the customer gaming experience, and a data-driven approach in hand. • Excellent communication and leadership abilities, with strong English skills in both verbal and written communication. • Strategic thinker with a positive, proactive and business oriented mindset. • Ability to work accurately under pressure when circumstances require, while maintaining a focus on quality and efficiency. • Team player who can build strong working relationships with stakeholders at all levels. • Familiar with creative and analytical tools such as Jira, Confluence, Tableau.

Role - HR Director Location - Antigua Consultancy Business Position Summary: The HR Director will provide strategic leadership for the Human Resources function, supporting the Call Center business unit within the BPO Network. This role will serve as a trusted business partner the HR Leadership Team (HRLT) and senior leadership team, driving HR strategies that align with business goals, enhance employee engagement, and ensure operational excellence. The HR Director will oversee all HR functions, including talent acquisition, employee relations, performance management, compliance, and organizational development, while fostering strong relationships with key stakeholders to influence and deliver impactful HR initiatives.   Key Responsibilities: Strategic HR Leadership & Business Partnering Partner with the HRLT and senior leadership to develop and implement HR strategies that support business priorities and growth objectives. Act as a trusted advisor to leaders, providing guidance on workforce planning, talent management, and organizational development. Collaborate with operational leaders to ensure HR solutions address business challenges and drive results. Stakeholder Management Build and maintain strong relationships with internal and external stakeholders to align HR initiatives with business needs. Engage with leaders to understand and address workforce challenges, ensuring HR strategies are integrated into business plans. Influence decision-making by providing data-driven insights and recommendations on HR matters. Talent Acquisition & Workforce Planning Oversee the recruitment and onboarding processes to attract and retain high-caliber talent. Develop workforce planning strategies to meet the dynamic needs of the call center business unit. Implement succession planning frameworks to support leadership continuity and employee development. Employee Engagement & Retention Drive initiatives that foster a positive, inclusive, and high-performing work culture. Design programs that enhance employee engagement, satisfaction, and retention in a high-turnover environment. Act as an advocate for employee well-being and development, promoting work-life balance and professional growth. Performance Management & Development Implement robust performance management systems to drive accountability and excellence. Coach managers on delivering effective feedback and development plans. Identify skill gaps and create learning and development programs to address them. Compliance & Risk Management Ensure compliance with labor laws, industry-specific regulations, and company policies. Manage employee relations issues, including grievances and disciplinary actions, in a fair and consistent manner. Conduct HR audits and implement measures to mitigate risks and ensure legal compliance. Operational Efficiency Optimize HR processes to improve service delivery and operational efficiency. Leverage HR technology and data analytics to provide insights and inform decision-making. Collaborate with finance and IT teams to streamline HR-related systems and processes.   Qualifications: Education & Experience Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred. Minimum of 10 years of progressive HR experience, including leadership roles, ideally within a call center or BPO environment. Proven experience in talent acquisition, employee relations, and performance management in high-volume settings. Demonstrated ability to build relationships and influence stakeholders across all organizational levels. Strong knowledge of labor laws, compliance, and BPO-specific regulations. Technical Skills Proficiency in HRIS systems (e.g., Oracle Peoplesoft, Workday, or similar). Experience in HR analytics and data-driven decision-making. Familiarity with automation in HR and payroll systems is a plus.   Key Competencies: Business Partnering & Stakeholder Management Collaboration: Strong ability to build and maintain effective partnerships across functions and leadership levels. Influencing: Skilled at engaging stakeholders to adopt HR strategies and align with business goals. Strategic Thinking: Capacity to align HR initiatives with organizational objectives and anticipate workforce needs. Leadership & Execution Leadership: Proven ability to lead, inspire, and develop a high-performing HR team. Problem-Solving: Adept at identifying challenges and implementing practical, innovative solutions. Analytical Skills: Skilled at leveraging data and metrics to inform decisions and demonstrate HR impact. Employee-Centric Focus Engagement: Strong commitment to creating a positive, inclusive work environment. Communication: Exceptional ability to convey ideas clearly and effectively to diverse audiences. Adaptability: Thrives in a dynamic, high-pressure environment with resilience to change.     This is an exciting opportunity to shape the HR strategy for a critical business unit within a leading BPO network. By partnering with senior leaders and driving impactful HR initiatives, you will play a key role in delivering business success, enhancing employee satisfaction, and creating a culture of excellence. If this sounds like an ideal role, then apply with an up to date CV.  Dave #LI-DO1  

CRM Manager Full Time €45k - €55k EUR + up to 20% bonus Malta (Hybrid)   Are you a self-driven and detail-oriented CRM expert looking for the next step forward in your retention and loyalty career? Would you like to work for a leading iGaming operator that's in full-on growth-mode? This is a fantastic opportunity to become part of an amazing team of CRM experts, working across a range geographies and products including online casino, sportsbook and poker. In this role you'll be responsible for the successful end-to-end delivery of below the line (BTL) retention campaigns and communications across a variety of the business's brands and markets. You'll be measured on your ability to impact top-line KPIs; your main objectives will be to increase retention, prevent churn, drive upsell and ultimately improve the overall player experience and lifetime value.   The Job... Reporting to the Head of CRM, you'll be responsible for identifying, targeting, and influencing user behaviour to increase player retention and profitability, using your strong experience of customer retention marketing principals. It’s a full-time role, with flexible hours. You'll be in a modern office in Malta 3 days a week, 2 days a week working from home (once you're all settled in). You'll be responsible for: - Customer Communication and Campaigns: Managing and executing hyper-segmented campaigns to increase retention, prevent churn, drive upsell and ultimately improve the overall player experience and lifetime value through personalised interactions with customers. - Project Management: Using JIRA to efficiently manage projects and tasks, and maintaining effective communications with all teams and relevant stakeholders. - Automation and Scalability: Implementing automated campaign journeys to increase operational efficiencies and enabling campaign scalability. - CRM Budget: Using advanced prediction modelling to optimise the CRM spend budget, ensuring investment in the right customer segments driving growth and minimising budget wastage. - Campaign Optimisation: Continuously optimising offers for increased profitability by experimenting with segmentation audiences and reward conditions. - Analysis: Ensuring that campaign analysis is carried out to determine the ROI, and continually tweaking and improving retention lifecycle offers and player communications to maximise profitability. - Process Improvement: Identifying opportunities for campaign and process improvements within your team and the broader department, quantifying their impact, and driving implementation. - Localisation and Compliance: Optimising CRM plans to be relevant and localised for each market and collaborating with local market teams to understand competitor activity, regulatory requirements, limitations, and local trends. - Cross-Team Collaboration: Working closely with the Support team to optimise campaign customer journeys to reduce contact-drivers. - Stakeholder Reporting: Providing reporting to senior stakeholders on the success of lifecycle activities, and demonstrating a deep understanding of what motivates customers.   About You... The CRM Manager / Retention Marketing Manager that takes on this exciting challenge will have an in-depth knowledge of customer journey optimisation best practises, with experience in developing and implementing strategies across a variety of channels. You'll be an expert at defining the right strategy for the right channel to maximise customer retention and increased ongoing profitability. Here's some of the key experience you'll need to demonstrate: - Minimum of 4 years CRM experience, ideally from a similar role in the iGaming industry. - Good understanding of player segmentation, player bonuses, and incentives. - Excellent ability to interpret CRM data and derive actionable insights. - Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush. - Strong project management skills, enabling you to handle multiple campaigns and tasks concurrently. - Results-driven and customer-focused mindset. - Experience from working in a multi-brand and multi-jurisdiction environment. - This is an English speaking business, however if you have proficiency in Spanish, Portuguese, Greek, Latvian, Polish, or one of the Scandinavian languages, it would be a major plus.   The Company... This is a growing, financially secure, gambling operator with licenses in a number of regions. It's a business that encourages innovation, independence and celebrating success, where you'll be part of multi-cultural and diverse team, with people from all over the world. They also have a track record of promoting from within so for the career-minded there is plenty of scope for progression. In addition to an attractive salary DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Additional benefits include: - One-off relocation allowance of 1500 Euro if you're moving to Malta from overseas. - 500 Euro per child for overseas relocations. - Wellness and insurance plans. - Training budgets for enhanced career development.   Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris

Finance Manager San Jose, Costa Rica (Onsite)   We have partnered with a company that provides clients with account managing strategies that build lasting personal relationships with their most valuable customers. They are currently seeking an experienced senior level Finance Manager. Responsibilities: Financial Reporting and Analysis: Prepare and analyze monthly, quarterly, and annual financial statements. Provide insightful analysis of financial results, highlighting trends, and making recommendations for improvement. Compliance and Regulatory Oversight: Ensure compliance with all relevant accounting standards, laws, and regulations. Coordinate and oversee external audits, working closely with auditors to provide necessary documentation and explanations. Filing Monthly sales Tax submission Stay abreast of changes in accounting standards and regulations and implement necessary adjustments. Internal Controls: Establish and maintain robust internal controls to safeguard company assets and ensure the accuracy of financial records. Regularly review and enhance internal control procedures to mitigate financial risks. Budgeting and Forecasting: Lead the annual budgeting process, collaborating with department heads to develop accurate and achievable financial plans. Provide regular forecasts based on updated financial data and changes in business conditions. Cash Flow Management: Manage cash flow and liquidity, ensuring the organization's financial stability. Implement strategies to optimize working capital and minimize financial risk. Team Leadership and Development: Supervise and mentor the finance team, fostering a culture of accountability, collaboration, and continuous improvement. Provide guidance and training to team members to enhance their skills and professional growth.   Qualifications Minimum of 5 years of experience working in Finance or Accounting Experience working in a multinational company Strong analytical and problem-solving skills Knowledge of accounting software D365 is a plus In-depth knowledge of GAAP, financial accounting, and reporting. Excellent communication and interpersonal abilities. Ability to work in a fast-paced, dynamic environment and adapt to change. Strong communication skills and ability to communicate clearly in English.  The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you apply today with an English version of your CV!      

Project Manager ( 6 - 9 Months Fixed Term Contract Maternity Cover) Location: London Salary 62k - 65k Hybrid (2 days a week in office)   The Client   Their ambition is simple. To combine their global know-how with local insight to help clients turn their business goals into reality. By offering innovation, automation and organizational design. All with a personal touch.   They have a fabulous office in Soho and go the extra mile to make it a fantastic working environment for their staff. Whether its free snacks and drinks, Motorised standing desks or the amazing colleagues its fantastic place to work.   The role   As a Project Manager, you will be part of the PM Function servicing their clients on project delivery. You will be tasked with a range of strategic projects, owning their entire life cycle from inception to planning, execution and closure. These projects can range from implementing 3rd party software solutions, managing rollout of new capabilities, new market entries, to opening new operational centres for their clients.   You will be an enthusiastic and dynamic professional who is passionate about delivering a great product and would be excited by the challenges associated with a wide range of projects. You are comfortable working independently, collaborating with teams in various locations, time zones and managing several concurrent projects.   You will have a strong character and a willingness to try new things. You will be an excellent communicator, have strong organisational skills and have the confidence to challenge stakeholders where necessary.     Key responsibilities include:   Managing projects with multiple workstreams including external vendors Managing the entire project lifecycle, from initiation to closure including post-implementation support Agreeing and capturing the project objectives, high-level scope, timeline, budget and key deliverables with project sponsor and key stakeholders Working with project sponsor and key stakeholders on requirements gathering Establishing and owning the overall project plan, milestones and timelines Identifying, capturing and managing risks, issues, assumptions, dependencies and decisions in an organised, structured and coherent way, escalating risks where necessary Ensuring that the products/deliverables are reviewed and tested, and that they meet the agreed acceptance criteria Ensuring the agreed solution is fit for purpose, supportable & is accepted into operational support Weekly reporting to stakeholders or Steering Committee as appropriate on project progress, risks and issues to ensure the project’s overall direction and integrity; managing sponsor and stakeholder expectations     Requirements   Highly organised and skilled at coordinating efforts between multiple teams across multiple time zones Proficient in managing multiple projects and stakeholders simultaneously Established project management skills and detail oriented Ability to build strong relationships across the business, with clients, project teams, and 3rd party vendors Experience working with both Agile and Waterfall methodologies beneficial Experience with issue, risk, resource and dependency management Experience of managing & achieving tight deadlines with the appropriate quality Project Management qualification beneficial (PMI/Prince 2/ITL) Willingness to travel on an ad hoc basis – as required     If this sounds like the ideal position for you then apply today!

Performance and Conversion Manager   Halifax, Nova Scotia   Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities.   The Performance and Conversion Manager plays a key role in the Marketing department, someone who knows how to engage incoming prospects and incumbent customers and uses performance data to design new solutions that drive conversion lift. They will be a partner in the design, implementation and evaluation of activities that increase conversions of new and existing customers and maximize the commercial returns for the business. The position requires a resume leaning heavily to performance marketing, but also a creative eye and a customer centric approach.   Responsibilities Deep-dive into conversion performance to generate recommendations and drive AB and multivariate testing, new landing page builds, new conversion journeys and unique digital engagement experiences Action optimization in the customer experience within the team’s methodology including: Heuristic analysis, UI/UX, messaging, data analysis and funnel optimization Own specific KPIs within defined areas of influence in the conversion funnel and customer lifecycle. Work closely with other teams to ensure the first purchase and ongoing customer experience is optimized for conversion performance Identify and analyze customer behaviors, conversion metrics and KPIs and leverage them to improve performance Lead the design, implementation and measurement of the brand’s conversion optimization roadmap and activities  Aspire to attain the highest level of optimization agility and velocity possible while focusing on both marketing and commercial outcomes Improve how the brand communicates with prospects (targeting and personalization) to deliver the best content, journeys and experiences to increase conversions Work closely with other marketing teams: Retention, Affiliates, SEO, traditional media, digital media, social media and referrals Plan your activities thoroughly and forecast how these efforts will impact business outcomes Contribute into executive-level reports that convey complex analytical findings in a concise manner Document your key learnings, big wins and misses in company wiki and jira spaces to grow the businesses intellectual property    Qualifications This position is an intermediate digital marketing role, and experience should be reflective of such. The successful applicant will have the following: 5+ years of CRO and / or digital marketing experience in a performance centric / leaning role A successful track record of ideating, implementing and scaling CRO programs A strong customer centric approach to optimization leveraging your added experience in UX, UI and digital design for conversion best practices Experience on industry leading optimization tools like / similar to: Optimizely, Google Optimize, Omniconvert, Unbounce A track record of ideating, implementing and scaling CRO (Conversion Rate Optimization) or digital growth programs Ability to work closely with data, independently, interpret and present that data in engaging and meaningful ways Ability to manage and prioritize multiple marketing projects simultaneously within a complex organization Strong negotiation and relationship building skills Hybrid working model (2 days a week in office Min)  Must be able to travel internationally as required (10% or less)   This role requires frequent international travel, including to the EU and UK. Applicants must be able to obtain the necessary travel documentation to fulfill this requirement.   This is a fantastic opportunity to join a growing agency based in Halifax.   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!   Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.  

🔥 We’re on the Hunt for a Head of Security Engineering & Architecture!   🤝 Humankind is partnered with an exceptional Consultancy in the heart of London and after successfully placing the Head of Security Operations we are now on the hunt for an ambitious Head Of Security Architecture & Engineering!   💷 Offering £125,000 - £145,000 with Hybrid working in London (2 days onsite a week)   Are you a security mastermind who can turn complex challenges into seamless solutions?   Do you lead with vision, inspire with purpose, and thrive on making things happen?   If you're ready to take charge and shape the future of security, we want to hear from you!   As Head of Security Engineering & Architecture, you’ll lead a dynamic global team, craft innovative strategies, and elevate their security game to new heights. You’ll be at the forefront of transforming how they protect and power the industries they serve, from the ground up.   What’s in it for you?   💡 The chance to lead and shape security strategy for a top-tier team. 🌍 A truly global role with the opportunity to make a massive impact. ⚙️ Work with cutting-edge technology in a fast-evolving landscape. 🚀 Empower your team, innovate, and set the stage for future success.   What they are looking for:   ✔️ A seasoned leader with hands-on experience in security engineering & architecture. ✔️ Strong expertise in security controls, cloud tech, and agile ways of working. ✔️ A strategic thinker who knows how to turn big ideas into tangible, impactful results. ✔️ Someone who thrives in complex, fast-moving environments and drives change.   Ready to make waves?   Dive into a leadership role where your decisions shape the future of security.   Apply now and let’s secure tomorrow, today. 🔐  

  Finance Analyst Permanent Position Location: Hybrid 2 days per week Manchester City Centre   Our client is an all-in-one Marketing agency that acts as an in-house marketing team for global brands. They are a collective of talented communicators, catalysts, and achievers that come together to create comprehensive solutions.   They are currently recruiting for a talented Finance analyst to join their team who will have the following responsibilities:   Accounting and General Ledger Management: Prepare and post journal entries for various accounts, ensuring accuracy and compliance with accounting standards. Maintain and reconcile general ledger accounts, including accruals, prepaids, and fixed assets.   Reconciliations: Perform monthly reconciliations of balance sheet accounts, ensuring timely resolution of discrepancies. Reconcile intercompany transactions and balances in accordance with company policies. Ensure bank reconciliations are completed accurately and on time.   Month-End Close Activities: Lead or assist in the month-end, quarter-end, and year-end close processes, ensuring adherence to deadlines. Prepare and analyse financial statements, including profit and loss, balance sheet, and cash flow statements. Review and adjust entries for payroll, revenue recognition, and other critical areas during the close process.   Variance Analysis: Analyse monthly financial results and provide explanations for variances between actuals and budget/forecast. Assist in the preparation of variance reports for management review.   Accounts Payable and Receivable Oversight: Monitor and ensure accurate posting of vendor invoices and payments. Assist in accounts receivable reporting and resolving customer invoice discrepancies.   Fixed Assets: Maintain fixed asset registers, including additions, disposals, and depreciation schedules. Reconcile fixed asset balances and ensure proper capitalization in compliance with accounting policies.   Internal Controls and Compliance: Ensure adherence to internal controls and company policies in all accounting functions. Assist with internal and external audits, providing necessary documentation and explanations.   Financial Reporting: Support the preparation of financial reports, ensuring accuracy and alignment with IFRS, GAAP, or other applicable standards. Compile supporting schedules and documentation for financial reporting and audit purposes.   Process Improvement: Identify and implement opportunities to improve efficiency in the accounting and close processes. Automate and streamline repetitive accounting tasks to reduce manual effort.   Collaboration and Support: Work closely with other departments to gather necessary information for reconciliations and postings. Provide financial support and guidance to operations, sales, or other business units as required.   Tax and Regulatory Compliance: Assist with the preparation of tax filings, including VAT, sales tax, or other statutory filings as applicable. Ensure compliance with all local, state, and federal financial regulations.   Qualifications:   Minimum of a Bachelor's Degree in accounting, Minimum of 5 years of experience in similar role Experience working in a multinational company Excellent critical thinking skills Detail-oriented Strong analytical and problem-solving skills Knowledge of accounting software D365 and Sage is a plus   If your interesting in learning more or want to a confidential chat about next steps in your career please don't hesitate in applying.  

VIP Account Manager - Customer Experience Champion   Location: Jan Jose Province, Costa Rica Reports To: Customer Success Manager   Are you passionate about delivering exceptional customer experiences?   Do you thrive in a fast-paced, customer-focused environment where your problem-solving skills and relationship-building abilities can shine?   If so, we want you to join an exceptional team as a VIP Account Manager!   As a VIP Account Manager, you will be the dedicated advocate for highest-value customers, ensuring their needs are met with precision and care. You’ll cultivate lasting relationships, anticipate needs, and deliver top-tier service that keeps customers coming back for more. This role requires someone who’s proactive, personable, and driven to exceed expectations. someone who understands that every interaction matters and sees every challenge as an opportunity to shine.   What You’ll Be Doing:   Cultivate Connections Build and nurture strong, long-lasting relationships with high-value customers, ensuring they feel heard, valued, and understood. Your hospitality mindset will be at the forefront, making customers feel like part of the family.   Effective and Engaging Communication Engage customers through phone calls, emails, chats, and meetings with clarity, empathy, and professionalism. You’ll adapt your communication style to fit individual customer needs, providing a seamless experience every time.   Customer Advocacy Be the voice of the customer within the organisation. You will champion their interests, solve problems quickly, and advocate for solutions that exceed their expectations. Your mission: to make every interaction an opportunity to deliver exceptional service.   Expert Problem Solving You’ll have a deep understanding of our brand, platform, and policies, staying up-to-date with trends to provide timely, accurate assistance. With your expertise, you’ll resolve complex issues efficiently, ensuring customer satisfaction remains high.    Analytical and Data Driven Use your analytical skills to dive into customer behaviour and data, identifying trends and crafting solutions that improve the customer experience. Your insights will guide strategies to enhance satisfaction and loyalty.   What We’re Looking For:   Experience managing high-value customers, ideally in sectors like online gaming, private banking, luxury telemarketing, account management, or hospitality. Communication Skills: You’re a pro at handling communications via phone, email, chat, and in-person meetings, with the ability to adjust your tone and approach to fit any situation. A true customer advocate, you understand the importance of listening, responding with empathy, and delivering results that leave customers delighted. Strong analytical skills, the ability to think outside the box, and a passion for finding solutions quickly and effectively. You’re comfortable working with multiple IT systems, databases, and messaging platforms, with a sales-driven mindset to maximise opportunities. Able to juggle multiple priorities in a fast-paced environment while maintaining high attention to detail and excellent time management skills. Willing to work a flexible schedule, including weekends and holidays, to provide top-tier customer service.   Why Join? You’ll work with the most valued customers, having a direct impact on their experience and the company’s success. With ongoing training and development, there’s always room for you to learn and advance your career in customer experience and beyond. Work in a fast-paced, energetic atmosphere where no two days are the same. If you love variety and thrive on making things happen, you’ll fit right in. We celebrate diversity and foster an inclusive work environment where every team member can succeed. Ready to take the next step in your career and become a key player in an organisation that values customer experience?   Apply now to join the team as a VIP Account Manager, where every day is an opportunity to make a lasting impact!

Vendor Account Manager  Manchester - City Centre  £50k - £55k   Vendor Account Manager / Manchester, hybrid 2/3 days in the office / Comprehensive company perks package / Marketing Agency    The Vendor Account Manager’s responsibilities include developing long-term relationships with a portfolio of vendors and connecting with key stakeholders. This role liaises and bridges the gap between the agencies vendors and cross-functional internal teams to ensure the timely and successful delivery of all our operational and marketing initiatives.   Every day is different. Daily responsibilities involve updating status reports for vendors/squads, collating feedback from stakeholders and relaying those changes to the agencies, maintaining and growing vendor relationships, and managing squad expectations — for example, keeping them realistic about timelines for vendor delivery. A typical day might start with a vendor meeting to discuss a potential project, next up a brainstorming session to add additional assets outside an ambassadors’ current contract. The Vendor Account Manager will also schedule regular vendor reviews to check up on the current performance for both sides, write up their findings and then share their expert recommendations.   Responsibilities include (but are not limited to): Managing and developing long-term relationships with a portfolio of vendors, partners and contractors Responsible for delivering exceptional client service (internally and externally) Vendor and freelancer resourcing strategies Developing a trusted advisor relationship with key stakeholders Lead intake meetings Onboard new vendors and partners and report on vendor performance Build briefs, business cases, monthly reports and other key operational documents as required Assist in the development and support the strategic plans for delivery and execution Report on status of weekly/monthly/quarterly initiatives to internal and external stakeholders Help forecast and track key performance metrics Identify new opportunities to add value to the team’s key marketing efforts Liaise between the external vendors and internal teams   Requirements: Bachelor's Degree in appropriate field of study or equivalent work experience 5+ years of marketing experience with agency background desirable Proven understanding of commercials, marketing contracts, account management or other relevant experience Understanding of website development, marketing, measurement and analytics, content management and digital marketing a plus Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level Proven ability to manage multiple projects at a time while paying strict attention to detail and adhering to deadlines Excellent listening, negotiation and presentation skills Excellent communications skills – both written and verbal Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity, reliability and professionalism Ability to prioritise among competing tasks Critical thinking and problem-solving skills Excellent time and project management skills. You're always looking to improve inefficient processes Team player - lead and direct the work of others   If this sounds like the ideal role for you, then apply with an up to date CV.     Dave #LI-DO1

Management Accountant Location: Manchester City Centre   Our client is an all-in-one agency that acts as an in-house marketing team for global brands. They are a collective of talented communicators, catalysts, and achievers that come together to create comprehensive solutions.   We are currently recruiting for a experienced Management Accountant to work with them in their Manchester Location.   Responsibilities:   Management of all transactional matters including posting of vendor invoices, expenses, sales invoices and bank transactions using financial platforms including Microsoft D365. Responsible for account payable and account receivable functions, such as reconcile accounts payable and receivable, preparation of weekly payment and monitoring AR status. Ensure month-end closing; preparation of timely and reliable monthly accounts package. Organise and post journals such as prepayments, accruals, cash entries, intercompany entries, expenses etc. Prepare and review all expense reports for accuracy and expense disclosure. Run bank reconciliation reports for multi-currency accounts. Produce and analyse financial reports. Provide forecasting and budgeting data. Conduct risk assessments and support with auditing processes. Develop and manage financial systems and policies. Collaborate with HR for monthly payroll processing. Maintain department files and databases.   What you’ll need:   At least 3 years’ proven experience in an accounting position. A degree in Accounting or similar discipline. Financial qualification CIMA/ACCA (or part-qualified). Proficiency with accounting software, such as Microsoft D365 and Sage. Competency with Microsoft software including Excel. A positive attitude and willingness to learn and grow. Solid knowledge of accounting and financial principles and practices. Knowledge of risk analysis, budgeting and forecasting. A high level of integrity, discretion, confidentiality and accountability. Ability to work independently, as well as part of a cross-functional team. Analytical approach and problem-solving ability. Attention to detail and a high level of accuracy. Project coordination/ change management experience. Excellent communication and presentation skills. To be results driven and achieve deadlines. Strong organisation and prioritisation skills. Resilience and ability to work under pressure.   If your interested in hearing more please do apply and more than happy to give you a call for a confidential chat on what your looking for in your next role.

Digital Designer £25k - £28k Macclesfield - Hybrid Working After Probation Period (6 Months)   Full Service Design Agency / Hybrid Working Upon Completion of Probation Period / Onsite Parking / 10 Mins from Train Station / Supporting, Learning Led Culture / Free Eye Tests / Staff Socials / 23 Days Holiday plus Bank Holidays   The Digital Designer will be joining a full service design agency who produce a range of creative solutions for a variety of brands and clients. Working predominantly on one of the agencies biggest clients (although you'd have access to other client briefs also) the Digital Designer will be responsible for creative digital solutions from Web Assets through to Email and Social Campaigns.  The Digital Designer will need a good understanding of designing for digital solutions, as well as some experience working on E-commerce focussed platforms.  Reporting into the Digital Director, the Digital Designer will:  - Design creative, digital solutions for a variety of platforms and clients  - Become the brand ambassador for one of the agencies biggest clients  - Works across web assets, email campaigns and social media campaigns   - Work closely with the design team as well as collaborative and liaising with the Client Service team  - Have a solid grasp of Adobe Creative Cloud and any addition digital creative platforms / programmes   - Be able to work under their own steam, working collaboratively but also as an individual and understanding time frames / project deadlines This role would ideally suit a candidate who's either graduated with a Degree in Creative / Digital Design or someone with a couple of year experience in the industry looking for a fresh challenge in a digital focussed role within a full service design agency.  The role is based in the agencies office in Macclesfield, with onsite parking and only a 10 minute walk from the train station, upon successful completion of a 6 month probation period, the role would then be able to become hybrid with a few days in the office and a couple from home, a company laptop will be provided.  This is a fantastic opportunity to join a small but highly collaborative design agency, a group who value their staff and will help develop and nurture talent, they know you might yet be the finished article, they'll you become one though! If this sounds like an ideal role for you, apply with an up to date and relevant CV and portfolio of work showcasing experience and skill sets across digital design projects. Dave #LI-DO1

Graphic Designer Kendal - 5 days in the office £37,000 Creative Agency  / Collaborative team / Progressional opportunities / Stunning location / Range of brands and clients with an emphasis on food and hospitality The Graphic Designer will be joining a Creative Studio in the stunning surroundings of Kendal, based in the foothills of the Lake District, this idyllic Creative hub has helped the team to foster their design abilities for many years. Working across branding, print, digital and strategy, they're a small but collaborative team who can cover it all and work across a range of brands and businesses.  Reporting to the Creative Lead, the Graphic Designer will be responsible for:   - Delivering high quality brand-led design and production ready artwork - Working collaboratively with the wider creative team to produce creative and branding work - Designing across a range of mediums including; brand packaging of new products, retail environment, point of sale, offline and online marketing collateral - Creating packaging and print artwork following brand guidelines and designing requirements in line with print production constraints - Quality checking copy, content and design work to ensure all guidelines and standards for clients output is followed - Adding and editing content to websites using content managements systems and prepare digital collateral such as online forms and emails   The ideal Graphic Designer will come with some or all of the following: - Previous Agency or Studio experience - Extensive knowledge of Mac OS and Adobe Creative Suite - Expertise to produce the highest quality production ready artwork and liaise with printers/ suppliers as needed - A focus on design excellence, quality and attention to detail - Team work and excellent communication skills   This is a great opportunity to join a small and highly creative agency who are based in stunning surroundings, if you're keen to work on a range of clients and across a diverse range of projects. If you feel this is right for you and you're happy to work 5 days a week in Kendal offices, then apply with your portfolio and CV.    Dave #LI-DO1

  Graphic Designer Cheshire - Office based Up to £35k Free onsite parking / 25 days holiday + bank holidays / Company Pension / Life Insurance  The Graphic Designer will be joining a small but highly collaborative in-house design team which sits as part of a larger marketing function. Working across printed brochures, marketing communications, sales collateral, stationery, digital assets, email campaigns and social media campaigns.  Working across a variety of projects allows creative challenges, some with brand guidelines and some with looser boundaries allowing your creative side to flourish. There will also be a technical skills side to the role, understanding the processes of setting artwork up for print and the limitations around digital design.    As a Graphic Designer your duties will include: Designing with a strong attention to detail Ensure artwork interpretation is achievable within production constraints Prepare accurate artwork from approved design and brief Communicating with internal teams to keep them informed of the progress of the jobs they are working on Providing colour proofs /samples for sign off Working on multiple projects simultaneously Assist projects through the business to ensure on-time delivery   The Graphic Designer will come with some or all of the following: Experienced in design and setting up for print as well as digital asset creation A good communicator and collaborator Solid knowledge of Adobe Creative Suite package Designing consistently across multiple mediums Knowledge of Microsoft, Canva or SEO (a bonus but not essential)   We are looking for someone that is flexible and efficient, and who can consistently deliver good quality designs and multi-media content. The company often has client visits and therefore a smart dress code is required. This opportunity offers a huge amount of potential for the right person and can really help your career take that forward step. If you feel this is the right opportunity for you, then apply with a CV and portfolio of work.   Dave  #LI-DO1  

Graphic Designer Hybrid working: 2-3 days per week in Tattenhall £35,000 - £40,000   Graphic Designer / International brand / Discretionary bonus / 25 days holiday plus bank holiday / Enhanced Mat and Pat leave / 2 weeks sick pay      The Graphic Designer will be joining a growing and exciting business who are cornering the market with their eco friendly focused approach. Working alongside the Head of Design, you will be responsible for implementing the brand’s look and feel consistently across every touch-point globally – both online and offline, in line with brand guidelines. Ensuring the company’s success through the delivery of strong and innovative marketing communications, engaging and best in class content, the Graphic Designer will be responsible for creating digital assets, packaging & retail POS and user experience to drive brand awareness, engagement and, ultimately, sales. With a focus on Digital Design, the Graphic Designer will need to be confident in both print and digital mediums with a solid foundations and understanding of creating digital solutions, experience with user experience principles and what works when it comes to digital design.   Reporting into and working alongside the Head of Design, the Graphic Designer will:   Work closely with the Brand, Digital Marketing and Sales teams to create compelling visual assets that resonate with the target audience and communicate brand values Develop and execute a suite of brand assets to bring the brand identity to life across all channels – from digital, social, web and retailer, to packaging, POS and more. Ensure all design elements adhere to brand guidelines Deliver creative design that is fresh, innovative and customer focused, through a series of different channels Ensure all creative output is on brand, taking feedback and direction from key stakeholders Work closely alongside the UK and US agencies to deliver best in class content to support brand campaigns Create and manage scheduled workload calendars Proofread designed content before sign off, ensuring the highest quality and accuracy Provide regular creative and design inspiration, keeping the wider team up-to-date with the latest design trends, best practice, techniques and software Developing internal team relationships to ensure consistent design across on and offline assets     You'll need: Proven in-house or agency experience in a graphic design role, with a strong design portfolio and emphasis on digital Excellent all round design skills, with proven experience in digital advertising campaigns, web design and brand application across various channel including retail. Fluent in Adobe CC, Illustrator, Photoshop and InDesign - Skill and knowledge of Aftereffects and Premiere an advantage. Familiarity with Meta, TikTok, Google and other performance marketing channels Solid experience of design principles, colour theory, typography, layout composition and a understanding of the importance of brand guidelines and maintaining consistency across all creative work Previous experience of working on branded consumer goods and with an understanding of digital marketing channels Good understanding of animation for social media and video editing would be a bonus Adept at taking creative from concept through to final production Proven experience working collaboratively with cross-functional internal teams Possess excellent communication and interpersonal skills, with the ability to effectively articulate design ideas to cross-functional teams Ability to work on multiple projects simultaneously, managing workload effectively to stick to deadlines Strong attention to detail and a desire to always deliver best in class assets Ability to work in a fast-paced environment where identifying needs, providing solutions and adding value is a prerequisite     This is a live requirement and for the right person and incredible opportunity to make your mark on a growing brand. With big plans in its future you could be instrumental in shaping the creative vision for the brand and wider business. The role is hybrid but will require at least 2 / 3 days a week in their Chester office, this will need to be taken into consideration when applying for this role.  If this sounds like the ideal role for you, then apply with an up to date CV and portfolio.  Dave #LI-DO1                              

Midweight Digital Designer Manchester / Hybrid - 3 days in the office £30k - £38k Design and Branding Agency / Hybrid working / 28 days holiday plus bank holidays / Annual bonus / Regular team socials / Wellness days   The Midweight Digital Designer will be joining an established design and branding agency based in Manchester. Working 3 days a week in the office and 2 from home, they work across a broad spectrum of clients and industries, creating design solutions across digital, print and animation / video.  Reporting into the Design Director, the Midweight Digital Designer will: Collaborate with the studio and developers to deliver cohesive and on-brand digital experiences. Use your skills in animation to enhance storytelling and bring dynamic elements to life in digital projects. Ensure all designs meet high standards of quality and align with the strategic goals of the clients and agency You'll have: Proven experience in web design and animation, with a portfolio showcasing your ability to create engaging digital experiences. Strong understanding of design principles and how they apply to both static and dynamic digital content. Ability to translate client needs and brand identities into innovative design solutions. Excellent communication and collaboration skills, with attention to detail and a passion for creating impactful visual narratives. Create interactive prototypes to illustrate design functionality and user journeys. Required skills: Minimum of 3 years in a similar role Proficiency in Figma Knowledge of white boarding tools such as Miro and Figjam Good understanding of brand and how it can be executed effectively Working knowledge of the Adobe Creative Suite Good level of animation and how it can be used to enhance design and tell stories Additionally it would be beneficial to have experience within basic front end languages, HTML, CSS and JS as well as CMS experience such as WordPress. 

Social Content Creator Todmorden - Split time between clients sites and studio £30,000 - £32,000 Design and Advertising agency / Variety of clients / Established for over 30 years / Bonus scheme / Purpose built studio / Free parking The Social Content Creator will be joining a long established design and advertising agency based in the idyllic town of Todmorden. Located in a purpose built creative studio, this role will split it's time between the agencies studio and being based on site with clients across the country, so an expectation to travel is a must with this role.  The Social Content Creator will be creating content fro a variety of social channels across a wide range of brands and clients, from organic social through to video and social media campaigns, this unique role is ideal for someone who thrives off autonomous work, as well as being client facing. Reporting to the Studio Manager and working closely with the rest of the creative studio, the Social Content Creator will:   - Have an understanding or Organic Social  - Solid Brand Awareness  - Ability to be client facing and integrate onsite with clients and their teams  - Ability to create designs for a variety of social channels and requirements   - Skilled in Photoshop, Illustrator   - Benefit to have experience with After Effects / Premiere pro  - Experience managing clients and relationships as well as own projects / timelines This truly is a unique opportunity for someone who would love to be a mixture of studio and client location work, someone who loves to integrate with different teams and produce thought provoking, creative social solutions.  If this sounds like you, then apply with and up to date CV and examples of previous social projects.

Graphic Designer Todmorden / 5 days onsite £30,000 + bonus   Graphic Designer / Design and Marketing agency / Purpose built studio / Annual bonus structure / highly creative focussed team / free parking / Great team culture   The Graphic Designer will be joining a very established advertising agency with over 30 years in the industry. Working across a range of clients, no 2 days are the same and producing everything from Websites, digital assets and social media through to brochures, branding and retail displays.    The role will be based 5 days a week on site in the Todmorden office in a purpose built creative studio in idyllic surroundings.    Producing eye-catching work, which is inspiring, creative, ambitious, and open-minded. The Graphic Designer will be instrumental in shaping and defining the visual elements of the clients’ brands, products and services, with support from the team of graphics designers, copywriters, and account managers.   Reporting into the Studio Manager, the Graphic Designer will have: In-depth brand experience in a similar role, either agency-side or in-house A sparkling portfolio showcasing a wide range of print and online work Comfort with taking projects from concept through to artwork and digital execution Proficiency as a creative all-rounder, with excellent skills in Adobe Creative Suite A keen eye for detail Strong communication skills and excellent command of the English language A team player, happy to deal with clients and suppliers   Experience: 5 years of graphic design experience (preferred) Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) Good communication skills with clients and colleagues   Bonus skills (not essential but beneficial): Experience in designing for social media Website design Social media management Good photography skills This design and advertising agency is renowned for its work through out it's varied client list. This is a rare and fantastic opportunity to join a highly creative and collaborative team working across a wide range of creative briefs.    If you think this sounds like the ideal role, then apply with an up to date portfolio of work across print and digital and your CV